Virgin Car Insurance

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Make a claim

Call us on

1800 662 884

How to make a claim

Call 1800 662 884 to make a Virgin Car Insurance claim. It’s that simple. No forms to fill in, no giant legal documents to read. Once we’ve got you on the line you’ll be guided through our fast and friendly process, and we’ll answer any questions that crop up along the way.

What to have handy
Our friendly claims people will do their best to ensure your claims experience is as hassle-free as it can be. Given that we’ll be asking you a few questions about the accident, try jotting down everything you can remember before we speak, such as:

  • your policy number
  • police report number
  • date, time and nature of the accident
  • details about other cars and drivers involved (and the name of their insurance company).
 


*If an existing Virgin Car Insurance customer refers a friend or family member and they purchase a Comprehensive Virgin Car Insurance policy between 09 September 2011 and 31 March 2012, both the Referrer and person Referred will be entitled to receive a $50 Visa pre-paid gift card provided all requirements below are met. To be eligible, the person referred must be a friend or family member of a Virgin Car Insurance policy holder, and purchase a Comprehensive Virgin Car Insurance policy between 09 September 2011 and 31 March 2012 (excluding purchases made through partner sites such as InfoChoice, RateCity, Mozo, Captain Compare, iSelect, Velocity and Virgin Mobile). Both the Referrer and person Referred policies must be in force at the time the gift cards are posted. Limit of one gift card per new customer (person Referred). Offer not available to persons Referred who are existing or previous policy holders of Virgin Car Insurance. Offer only valid for legitimate friends and family of Referrer.

To claim the gift cards, the Referrer must go to virginmoney.com.au/carinsurance, click on the 'Claim your Refer a Friend offer' button and provide us with both parties policy number and email address no later than 15 April 2012. Virgin Money reserves the right to validate all claims. If eligible, the gift cards will be posted to the postal addresses listed on each eligible persons policy approximately 60 days after the Referee's policy has commenced, and a valid referral email request is submitted.

The $50 Visa pre-paid gift card will be activated when posted and will be valid for at least 12 months. The card can be used for purchases of goods and services where Visa pre-paid gift cards are accepted. Further conditions apply and will be detailed when the card is supplied to you. This offer is valid between 09 September 2011 and 31 March 2012 and available for Australian resident and over 18 years of age in New South Wales, Queensland, Victoria, South Australia, Australian Capital Territory, Western Australia and Tasmania. This offer is not available in the Northern Territory. The offer is not redeemable for cash, is non transferrable, and may be amended by Virgin Money at any time without notice.

Insurance is offered by Virgin Money (Australia) Pty Limited (ABN 75 103 478 897 ; AR No 280884) (Virgin) as an Authorised Representative of A&G Insurance Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) (AGIS). AGIS arranges the insurance on behalf of the insurer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571) (A&G). Because we don't know your financial needs, we can't advise if this insurance will suit you.

You should consider your needs and read the Product Disclosure Statement (PDS) and the Financial Services Guide (FSG) before making a decision to buy insurance. Click here to view a copy of the PDS and FSG. Not available in NT.