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Manage your application

Here you'll find useful information to assist you with your application plus links to complete an unfinished application, submit your supporting documents or track the status of your application.

Talk to someone regarding your application

Give our Applications Team a call on 1300 335 213, they're available from 9am to 6pm Monday to Friday (Sydney time). Be sure to have your 17 digit application reference number handy.

Send us your supporting documents

  • Fax your supporting documentation to 1300 301 304.
  • Post to:
    Virgin Money Cards, Reply Paid 1625, Sydney, NSW 2001
  • Scan and email your documents to us at applications@my.virginmoney.com.au.
    This in an unmanned email address and is for documents only.

What documents can be provided to support your application?

Please note that we may need to contact your employer and/or your accountant to confirm your income and employment details, please let them know in advance so that we can finalise your application.

All applicants

Please supply all of the following
  • Driver's Licence (back side of the driver's license to include change of address if applicable) or proof of address (e.g. most recent electricity or utility bill)
  • Medicare Card or Passport to confirm residency
  • Most recent mobile phone bill which reflects your name, address and mobile number

Additional documents (depending on your employment status)

Full or part time employees
Please supply any one of the following options
  • Two payslips less than 60 days old (preferred), or
  • Letter of employment (should indicate annual income and employment status), or
  • Three months of applicant's bank statements showing the regular income, or
  • Most recent Individual Tax Return, or
  • Most recent PAYG payment summary (group certificate) or
  • Most recent Individual Tax Assessment Notice
Self-employed or sub-contractors
Please supply any one of the following options
  • Two most recent Tax Assessment Notices, or
  • Two most recent Income Tax Returns, or
  • Two most recent Business/Company Tax Returns, or
  • Two most recent Business/Company Profit and Loss Statements
Casual or temporary employees and contractors
Please supply any one of the following options
  • Two most recent Tax Assessment Notices and two most recent pay slips, or
  • Two most recent PAYG payment summaries and two most recent pay slips
Retirees and self-funded retiree
Please supply any one of the following options
  • Annual superannuation statement which includes an indexed pension amount, or
  • Most recent Pension statement, or
  • Three months of personal bank statements showing regular credit or cash deposits, or
  • Most recent Self-managed Superannuation Tax Returns less than 15 months old