Virgin Money Credit Cards

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Contact Us - Virgin Money Credit Cards

This page gives you contact info for our Credit Cards and there’s also our FAQ section that may help answer a question or two.

Applying for a new card

Applying for your card over the phone:

Monday to Friday 9am to 6pm, Saturdays 8:30am to 5:30pm (Sydney time).

13 37 39

Send us your supporting documents by mail

Virgin Money Cards
Reply Paid 1625
Sydney, NSW 2001

Send us your supporting documents by fax:

Don't forget to make sure your full name and Application Reference Number is clearly visible in the top right hand corner of the page before you fax it off to us.

1300 301 304

Send us your supporting documents by email:

You should be aware that email is not a secure communications channel.

 Existing customers

Need to talk to our Customer Care team?

They're available 24h a day, 7 days a week.

13 37 39

If you're calling from overseas

+61 2 8288 2222

Would you like to give us some Feedback?

Before you send us an email, it is important to note: For security reasons, NEVER include any personal information in your email such as account numbers, date of birth etc. Emails are not secure communications unless sent within your Virgin Money Online account.

Make a credit card payment by cheque

This adress is for credit card payments only.

Virgin Money
GPO Box 4299
Sydney 2001

Experiencing Financial Hardship?

For more information on how we may be able to help click here.

1800 255 304

Need to send a written complaint

Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001

 Services for customers who are deaf
or have a hearing/speech impairment

National Relay Service

Internet Relay Users
and request
+61 2 8288 2313.

Telephone Typewriter (TTY) Users

Call 133 677
and request
+61 2 8288 2313

Speak and Listen Users

Call 1350 555 727
and request
+61 2 8288 2313




Virgin Money (Australia) Pty Limited ABN 75 103 478 897 distributes the Virgin Money Credit Cards ("Credit Cards") under an arrangement with Citigroup Pty Ltd ABN 88 004 325 080 AFSL No. 238098, Australian credit licence 238098 ("Citibank"). Citibank is the credit provider and issuer of the Credit Cards.