Virgin Money Credit Cards

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Manage my application

 
You'll need to have your 17 digit application reference number and mobile phone handy. You'll find your reference number in the confirmation email we've sent you.
Please note that we'll hold your application for 30 days, after this it will permanently be deleted from our system and you'll need to start a new application.

Continue app

 
To view the status of your application online, you'll be asked to enter your 17 digit application reference number, mother's maiden name and date of birth. You'll find your reference number in the confirmation email we've sent you when you applied.

Click here

 
    Uploading your supporting documents is easy, you can upload them all at one time or just upload the documents you have available today and look after the rest at another time.
    When clicking on the 'upload' button below, you'll be asked to enter your application reference number, mother's maiden name and date of birth. Once this information is entered click next, and your application number will be displayed, from this screen select 'upload file' to finalise your document upload.
    Your documents will need to be saved as a PDF, GIF, TIF or JPEG file with a maximum file size of 5MB.

    Upload here

  • Fax
  • You can fax your supporting documentation to 1300 301 304.
  • Post
  • You can also pop them in the post to: Virgin Money Cards, Reply Paid 1625, Sydney, NSW 2001
  • Email
  • Scan and email your documents to us at applications@my.virginmoney.com.au.
What documents do I need to provide to support my application?
Please note that we may need to contact your employer and/or your accountant to confirm your income and employment details, please let them know in advance so that we can finalise your application.

All Applicants
Please supply all of the following
  • Driver's Licence (back side of the driver's license to include change of address if applicable) or proof of address (e.g. most recent electricity or utility bill)
  • Medicare Card or Passport to confirm residency
  • Most recent mobile phone bill which reflects your name, address and mobile number
Additional documents (depending on your employement status)
Full or part time employees
Please supply any one of the following options
  • Two payslips less than 60 days old (preferred), or
  • Letter of employment (should indicate annual income and employment status), or
  • Three months of applicant's bank statements showing the regular income, or
  • Most recent Individual Tax Return, or
  • Most recent PAYG payment summary (group certificate) or
  • Most recent Individual Tax Assessment Notice
Self-employed or sub-contractors
Please supply any one of the following options
  • Two most recent Tax Assessment Notices, or
  • Two most recent Income Tax Returns, or
  • Two most recent Business/Company Tax Returns, or
  • Two most recent Business/Company Profit and Loss Statements
Casual or temporary employees and contractors
Please supply any one of the following options
  • Two most recent Tax Assessment Notices and two most recent pay slips, or
  • Two most recent PAYG payment summaries and two most recent pay slips
Retirees and self-funded retiree
Please supply any one of the following options
  • Annual superannuation statement which includes an indexed pension amount, or
  • Most recent Pension statement, or
  • Three months of personal bank statements showing regular credit or cash deposits, or
  • Most recent Self-managed Superannuation Tax Returns less than 15 months old
 
Give our Applications Team a call on 1300 335 213, they're available from 9am to 6pm Monday to Friday (Sydney time). Be sure to have your 17 digit application reference number handy.

 

Virgin Money (Australia) Pty Limited ABN 75 103 478 897 distributes the Virgin Money Credit Cards ("Credit Cards") under an arrangement with Citigroup Pty Ltd ABN 88 004 325 080 AFSL No. 238098, Australian credit licence 238098 ("Citibank"). Citibank is the credit provider and issuer of the Credit Cards.