Virgin Credit Cards
Make more of your money
Any questions?
We're here to help, so just give us a call.
13 37 39
Existing customers
FAQs for existing credit card holders.
FAQs
Applying
Using my account
My online account
Rewards
Insurances
You can also give us a call on 13 37 39 and we'll take your application for you over the phone and once approved we'll have your Card out to you within 10 working days.
We'll need to know your age, Australian residency status, your driver’s licence if you have one and your current financial details including employment and monthly expense and income details.
General information
- Telephone Self Service
Just give us a call on 13 37 39 and follow the prompts. You'll need your Virgin Credit Card and your Telephone PIN (TPIN) with you. If you can't remember your TPIN, just give us a call and we'll reset this for you. - Online
Just log in to your online account, just click here to login, where you can:- Check your Account information
- View your details, activity and statement
- Pay your bills via BPAY up to your Credit Card limit
- Update your contact details
- And lots more...
- Our Customer Care team
They’re available 24/7 at 13 37 39 or at +61 2 8288 2222 if you’re outside Australia.
You can withdraw up to your available cash limit however there is a maximum of $1000 cash per day, at any ATM that displays the VISA symbol. You can withdraw cash at any Bank@Post Australia Post outlet with your Virgin Credit Card and your ATM PIN. You can withdraw up to your available cash limit however there is a maximum of $1000 cash per day. You can also make over the counter withdrawals at any bank in the world that displays the VISA symbol. You'll also need some photo ID.
It's important to remember that the Standard cash advance fees and charges may apply when withdrawing cash from your Virgin Credit Card Account. Please click here for the fees and charges that apply to your card.
Balance Transfers
- Visa and MasterCard (all banks)
- Most store cards (e.g. David Jones and Myer)
- Personal Loans
- Lines of credit.
To learn more about balance transfers, click here.
Credit Limits
- The Virgin No Annual Fee Credit Card has a minimum Credit Limit available of $2,000 and maximum of $10,000.
- All our other credit cards have a minimum Credit Limit of $6,000 and a maximum of $100,000 (the maximum you can request at application is $30,000).
An increase in your Credit Limit will be approved subject to Virgin Money's lending criteria and will depend on the assessment of your current financial situation and verification of particular details. Please allow 7 to 10 working days for us to assess your credit limit application.
To decrease your Credit Limit is easy, just give us a call and follow the prompts or write to us. It's important to remember that the Credit Limit can't be lower than the product minimum or lower than your current balance.
To read more about changing your credit limit, please click here.
Additional Card Holders
- Log into Virgin Money Online and head to the ‘My Offers’ section.
- Or just give us a call on 13 37 39 and follow the prompts, we're here to help.
To view additional cardholder fees, please click here.
The annual fee of any Additional Card will be charged to your main Account when the additional card is issued, pro rata up to your next anniversary date when your Account was approved and then payable with the annual fee. To make it easier to understand, let's say the annual fee for your additional card is $40, the primary Account was issued in January and the additional Account was issued in July. The pro rata annual fee will be $20 as there is 6 months left until the primary Account is up for renewal again in Jan. From Jan onwards, the annual fee for the additional card will be $40 and will be charged along with your primary Account annual fee.
We'll send any additional cards to the primary account holder’s postal address for the attention of the Additional Cardholder.
Visa payWave
If you’d like a new card with Visa payWave functionality prior to your current cards expiry date, and you currently have a Flyer or High Flyer card, just give us a call on 13 37 39 and ask one of our team to re issue your current card, please note your cards expiry date will remain the same.
There are more handy FAQ's here if you’d like to know more about Visa payWave
Upgrading or Downgrading your card
Once you've had your current Virgin Money credit card for 6 months, you can request to switch to a different Virgin Card by calling us on 13 37 39.
If you'd like to upgrade from a Virgin Flyer Card to a Virgin High Flyer Card, you can request an upgrade at any time as long as your credit limit remains the same.
If you'd like to upgrade from a Virgin No Annual Fee Card to a Virgin Flyer or Low Rate Card, we’ll need to make sure that we can offer you the minimum credit limit of $6,000, if yours is currently below this.
Just give our Customer Care Team a call on 13 37 39 and they’ll be able to help you out.
Any additional card holders will also receive a new card, account number and ATM PIN. The annual fee applicable to your card is pro-rated for the primary card and any additional cards. You'll see on your next statement the charge of the pro-rated annual fee for your new card and for any additional card.
Your new card will be sent to you 7 to 14 days after your upgrade has been approved. During this time, you can continue to use your old card for purchases. The annual fee applicable to your card is pro-rated for the primary card and any additional cards.
Any Future Dated Payments requested via Virgin Money Online will need to be re entered under your new card details. If you're using Direct Debit Auto-Pay this will also automatically transfer to your new account.
Payments
Your minimum Monthly Payment Due is (rounded up to the nearest dollar):
- the Card Balance if it's less than $30, or;
- the greater of $30 or 2.00% of the Card Balance, or;
- if you've been charged a Late Payment Fee: the Late Payment Fee, the sum of 1.00% of the Card Balance and any interest charged for that month, plus any Monthly Instalment amount.
Direct Debit Auto Pay
Take the hassle out of making your repayments by setting up a Direct Debit. With Direct Debit Auto Pay your repayments will be automatically deducted each month from the bank account of your choice so you'll never have to worry about them.
To set this up:
To set this up log in to Virgin Money Online, head to ‘My Accounts’ then ‘Manage my Account’ and ‘Manage my Payment Options’. Click on the link to download the ‘Direct Debit Auto Pay application form’ and fax it back to us on 1300 634 315 or pop it in the post to:
Virgin Money
Reply Paid PO Box 40
Sydney NSW 2001
It's important to know that if you make any manual payments between due dates, then the Direct Debit will only draw the difference between the amount of the manual payments and the Direct Debit amount.
Via BPAY®
If you're registered for internet and/or phone banking with the financial institution that holds the account you want to pay from, you can use BPAY® to make your repayments. Just follow the prompts and enter our Biller Code 49551 followed by your 16-digit Virgin Money Card number as your Customer Reference number.
By posting us a Cheque
You can post us your payment by enclosing your completed Payment Slip provided with your monthly statement and mail with your cheque (no notes or coins please) to the following address:
Virgin Money,
GPO Box 20022
MELBOURNE
VIC 3001
Please make your cheques payable to your Virgin Money Account number and specify your account type eg. Virgin Flyer Credit Card - Account number. So we can process it as quickly as possible for you it would be good if you write the actual Account number on the back of your cheque. Cheques payable to the Account holder may also be accepted (e.g. dividend cheque, Medicare refund, etc) but cheques payable to a third party will not be accepted. Again, a friendly reminder to please write your account number on the back of all cheques.
At Australia Post
You can make your payments at any Australia Post office displaying the Bank@Post™ symbol using cash or EFTPOS and they'll be processed immediately. It's important to remember to take your Credit Card with you and you must complete a Deposit Slip at the Australia Post outlet for a faster transaction. When paying by cheque at any Australia Post office, please allow 7 business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited.
If you make a BPAY® on your Virgin Credit Card by 4pm AEST (Australian Eastern Standard Time) it should be received by the payee the next working day.
It’s important to know that not all billers accept bill payments via credit card via BPAY. As a general rule if a biller charges a surcharge for credit card payments, then BPAY is not allowed. You can check if your biller accepts credit card payments via BPAY at bpay.com.au. Find your biller then check what payment methods they accept.
Statements
Setting up Virgin Money Online
You can also click on the following link to watch our demo.
They'll arrange for a new one to be posted out to you.
If you’ve forgotten your Password, you can reset your Password online by selecting the “Forgot your Password?” link on the login page on my.virginmoney.com.au. You’ll need to enter your User ID, Internet Access Number, Internet PIN and Account number and will then be able to chose a new password. If you need any help, give our Customer Care Team a call on 13 37 39 or +61 2 8288 2222 if calling from overseas, they're available 24/7.
Virgin Money Online Security
As part of the set up procedure you'll need to provide three answers to your choice of questions. Always pick questions that you can easily remember the answers to as you'll be asked to answer at least one question each time you sign on.
When you need to view detailed account information, make a change to your details or perform a transaction you will be required to enter an OTP as a second level of authentication to confirm that the request is authorised by you. This OTP will be delivered to you via SMS.
You only need to enter one OTP per online session. Once you have entered your OTP you can perform as many enquiries or transactions as you like within that session.
If you’d like to know more about OTP, there are more FAQ’s contained in this document – click here, or to view our online OTP demo - click here.
- Account details and activity
- Download account activity
- View statements
- Transfer and payments
- Manage payees
- My offers
- Rewards
- Update Contact Details screen /address screen
- Change user id
- Change password
- Statement delivery preference
If you’d like to know more about OTP, there are more FAQ’s contained in this document – click here.
Yes. We’ll always do everything we can to keep your online transactions safe and secure. We’ve invested in 128 bit SSL technology and we’ve a range of security initiatives in place that are part of our ongoing commitment to making your online activity as safe as it can be. When using Virgin Money Online any communications you send to or receive from our secure system is specially encrypted to make sure all of the data stays completely confidential. As soon as you sign in to Virgin Money Online the page will tell you the last date and time you signed in. If you notice any unusual activity, give us a call immediately 13 37 39.
Added protection
We use a dynamic on-screen keyboard (it’s on the Login page), which protects your password when you enter it. You use your mouse to enter your password using the on-screen keyboard instead of typing the keys in the traditional way, which can be targeted using key logging software. We also use a digital certificate so you can check the identity and authenticity of our websites. You’ll find it by clicking the Padlock Icon in the Status Bar at the bottom of the page.
And we’re looking out for you 24/7
Virgin Money Online is monitored by our dedicated team of security personnel around the clock. They consistently look for ways to make our site safer and maintain all of our internet services so they’re always available when you want to use them. If you suspect your Account has been compromised in any way, call us immediately on 13 37 39, or 61 2 8288 2222 if you’re outside Australia. You’ll find more about online security at the websites of:
Australian High Tech Crime Centre
Australian Competition and Consumer Commission – Scamwatch Australian Securities & Investment Commission.
Velocity Frequent Flyer program applies to our Flyer & High Flyer Cards only
Up to 4 complimentary flights every year8
To book your ‘complimentary’ flights, give our friends at Virgin Australia a call on 13 67 89 and have your Virgin Flyer Credit Card or Virgin High Flyer Credit Card and Velocity Frequent Flyer membership Number handy and quote promotion code TWO41.
It’s important to know that the ‘complimentary’ flight offer cannot be used for bookings made via the internet and flight availability is strictly limited and we can’t guarantee you’ll get your preferred travel date or time.
Velocity Points3
- Domestic and international flights with Virgin Australia, Virgin Samoa, Etihad Airways, Virgin Atlantic, Virgin America, Delta and more.
- A range of great hotels, car rentals and products including gift cards and vouchers.
For the Virgin Flyer Credit Card you'll earn 1 Point for each $1 spent up to $1,500 per month, you'll then earn 1 Point for each $2 spent. No cap.
Keeping your Card secure
Very, and yes we do. Our Cards use Secure Chip technology which uses a microchip embedded in your Card to store your Card's data, keeping you safer against card fraud than your average magnetic stripe.
Our Security Guarantee ensures cover under a range of different circumstances, allowing you complete peace of mind at home and overseas, online and off.
FRAUDSHIELD®
If we detect any irregular transactions on your Account, we’ll call you immediately, even if you're overseas (if we have your contact details). All you need to do is call our Customer Care Team on 13 37 39, and let us know your contact details before you travel.
Emergency Card Replacement
If your Card is lost or stolen, in most cases we can cancel and replace your Card within 48 hours in almost any location, for free. If you're overseas, you can report the loss to any bank or financial institution with the VISA sign.
Visa's Zero Liability Policy guarantee5
You are also covered by Visa's Zero Liability Policy guarantee, ensuring you won't be held responsible for fraudulent transactions made with your Card.
Yes we also offer CreditShield® Edge that assists you with your monthly Credit Card payments for up to $50,000 in the case of illness, accident, unemployment or death. CreditShield® Edge is 49 cents per $100 of the closing balance shown on your Virgin Credit Card statement CreditShield® Edge will pay the minimum monthly amount due on your statement if you are unable to work, due to an accident or illness or for up to 6 months in any 12 month period if you become unemployed. If you're between 18 and 59, have a Virgin Credit Card Account and are an Australian citizen or permanent resident of Australia, you're eligible to apply for this protection with guaranteed acceptance and no medical examination or questions.
You can find out more in the Product Disclosure Statement available by calling 13 37 39 anytime.
CreditShield® Edge policies commencing prior to 1 January 2012 are issued by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096. Policies commencing on or after 1 January 2012 are issued by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096 and ACE Insurance Limited (ACE) ABN 23 001 642 020, AFSL 239687. The distributor is Citigroup Pty Limited ABN 88 004 325 080, AFSL No. 238098 (Citibank). CreditShield® Edge is not a product of, nor is it guaranteed or distributed by Virgin Money (Australia) Pty Limited ABN 75 103 478 897 ("Virgin") or Virgin Money Financial Services Pty Ltd ABN 51 113 285 395.
CreditShield® Edge assists you with your monthly Credit Card payments for up to $50,000 in the case of illness, accident, unemployment or death. CreditShield® Edge is 49 cents per $100 of the closing balance shown on your Virgin Credit Card statement CreditShield® Edge will pay the minimum monthly amount due on your statement if you are unable to work, due to an accident or illness or for up to 6 months in any 12 month period if you become unemployed. If you're between 18 and 59, have a Virgin Credit Card Account and are an Australian citizen or permanent resident of Australia, you're eligible to apply for this protection with guaranteed acceptance and no medical examination or questions.
You can find out more in the Product Disclosure Statement available by calling 13 37 39 anytime.
CreditShield® Edge policies commencing prior to 1 January 2012 are issued by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096. Policies commencing on or after 1 January 2012 are issued by MetLife Insurance Limited (MetLife) ABN 75 004 274 882, AFSL 238096 and ACE Insurance Limited (ACE) ABN 23 001 642 020, AFSL 239687. The distributor is Citigroup Pty Limited ABN 88 004 325 080, AFSL No. 238098 (Citibank). CreditShield® Edge is not a product of, nor is it guaranteed or distributed by Virgin Money (Australia) Pty Limited ABN 75 103 478 897 ("Virgin") or Virgin Money Financial Services Pty Ltd ABN 51 113 285 395.
The simplest way to make a claim is online:
- To make a new claim, please click here
- To retrieve an existing claim, please click here
- Call MetLife on 1300 555 625
- Or you can write to:
MetLife Claims Department
GPO Box 3319
Sydney
NSW 2001
Transit Accident Insurance - Flyer and High Flyer Cards
This cover provides certain benefits in the event of accidental death and cover for Cardholders who sustain an injury whilst on a trip, while riding as a passenger in (not as a pilot, driver or crewmember), or boarding or alighting a plane, tourist bus, train or ferry as outlined in this policy. It’s important to know that it’s not a comprehensive travel insurance policy.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
It's important to know that it's not a comprehensive travel insurance policy. For full details please read the Terms and Conditions here.
Interstate Flight Inconvenience Insurance – High Flyer Card
Simply pay for the interstate flights with your Virgin High Flyer Credit Card and you'll receive Flight Inconvenience Insurance for you, your spouse and any dependent children covering flight delays, missed connections, Loss of or damage to business items/personal items, rental vehicle excess and more. This includes interstate flights purchased which are part of your 4 complimentary flights per year.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
International Travel Insurance – High Flyer Card
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
Guaranteed Pricing Scheme - Flyer & High Flyer Cards
This scheme guarantees the cardholder gets the best price if, within 21 60 days of the purchase, they advise us that they have, subsequent to their purchase, received a printed catalogue showing the same business item/personal good for a lower price from a store within 25 kilometres of the store from where the personal good was purchased, and the price difference is greater than A$75. Conditions apply.
For full details please read the Terms and Conditions here.
Purchase Cover Insurance - High Flyer Card
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
Extended Warranty Insurance - High Flyer Card
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
For full details please read the Terms and Conditions here.
Important information
Fees, charges, and credit criteria apply. See our full terms and conditions here.
All interest rates shown are variable. This information is correct at 2 April 2013. You must be at least 18 years of age to apply for a credit card. If you are a permanent resident you must earn at least $25,000 p.a. for the No Annual Fee Credit Card, $35,000 p.a. for the Virgin Low Rate Credit Card and Virgin Australia Velocity Flyer Card or $75,000 p.a. for the Virgin Australia Velocity High Flyer Card. Approval is subject to our credit criteria. If you are a 457 Visa holder you must earn at least $50,000 p.a and apply via virginmoney.com.au/credit-card/visa-holder.
#7,500 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity Flyer Card account holders who apply by 30 June 2013 and make a Retail Purchase with the card within 3 months of card approval date. Additional 7,500 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity Flyer Card account holders who apply by 30 June 2013 and spend $5,000 on Retail Purchases on the card within 3 months of card approval date. Retail purchases are for valid goods and services purchases only. Charge backs, refunds or fraudulent transactions do not count towards Retail Purchase eligibility. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the credit card with the 15,000 points offer. There must be an active Velocity Membership linked to the Virgin Australia Velocity Flyer Card account. This offer is valid until 30 June 2013 and is subject to change at the discretion of Virgin Money. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. This offer is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Australia Velocity Flyer Card Point promotions or offers. Offer is not available to existing Virgin Credit Card holders (including upgrades).
^10,000 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity Flyer Card account holders who apply by 30 June 2013 and make a Retail Purchase with the card within 3 months of card approval date. Additional 10,000 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity Flyer Card account holders who apply by 30 June 2013 and spend $5,000 on Retail Purchases on the card within 3 months of card approval date. Retail purchases are for valid goods and services purchases only. Charge backs, refunds or fraudulent transactions do not count towards Retail Purchase eligibility. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the 20,000 Velocity Points offer. There must be an active Velocity Membership linked to the Virgin Australia Velocity Flyer Card account. This offer is valid until 30 June 2013 and is subject to change at the discretion of Virgin Money. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. This offer is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Flyer Point promotions or offers. Offer is not available to existing Virgin Credit Card holders (including upgrades).
*10,000 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 30 June 2013 and make a Retail Purchase with the card within 3 months of card approval date. Additional 10,000 bonus Velocity Points offer is provided to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 30 June 2013 and spend $10,000 on Retail Purchases on the card within 3 months of card approval date. Retail purchases are for valid goods and services purchases only. Charge backs, refunds or fraudulent transactions do not count towards Retail Purchase eligibility. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would the 20,000 Velocity Points offer. There must be an active Velocity Membership linked to the Virgin Australia Velocity High Flyer Card account. This offer is valid until 30 June 2013 and is subject to change at the discretion of Virgin Money. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. This offer is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin High Flyer Point promotions or offers. Offer is not available to existing Virgin Credit Card holders (including upgrades).
+All redemptions quoted are one-way economy Reward Seats, subject to availability and to the Velocity Membership Terms and Conditions and booked on the internet at virginaustralia.com/velocity. Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Quoted fares are correct as at 26 March 2013 and are subject to change. Seats are limited and may not be available at peak times or on all flights. Any taxes, Booking and Service fees and surcharge components are not eligible for Points earn with Velocity airline partners. Name changes are not permitted. Refunds and itinerary changes are permitted prior to travel, subject to a service fee, fare differences (if applicable) and fare restrictions as outlined here. Payment amount will comprise of taxes or taxes and a Booking and Service fee, depending on the value. A Booking and Service fee will apply when paying by credit card or debit card when the payment amount is $50 or more: $7.70 per person per booking for Virgin Australia domestic flights, $10 per person per booking for Virgin Australia international short haul flights and $30 per person per booking for Virgin Australia international long haul flights and flights operated by partner airlines. A phone booking fee applies: $35 per person per booking for Virgin Australia domestic and international short haul flights and $60 per person per booking for Virgin Australia international long haul flights and flights operated by partner airlines. Baggage Allowances for Economy Reward Seat fares vary by membership level. Red members receive 1 piece up to 23kg. Complimentary baggage allowances apply for Silver, Gold and Platinum Velocity members. Additional baggage charges apply for Virgin Australia domestic and international short haul flights, please click here for a schedule of current fees. Fees are chargeable at the time of purchase. Fees will be incurred for excess baggage. Saver, Flexi, Premium and Business Class Fares include a checked baggage allowance. Conditions and travel restrictions apply for all fares. Fares quoted to international destinations not operated by Virgin Australia will be flown by one of Velocity's partner airlines. More information on which of our partners can fly you to your chosen destination can be found by viewing our Interactive Route Map.
1. If you do not pay your account in full by the due date and you carry a balance on your credit card from month to month the 44 days interest free period does not apply. If you then make a purchase you are charged interest. You will then need to pay your balance off in full for 2 consecutive months for the maximum 44 days interest free period to take effect. No interest free period is available on Cash Advances or Balance Transfers.
2. Cash withdrawal limits, fees and charges may apply.
3. To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at virginaustralia.com/velocity, as amended from time to time.
4. Additional cardholder fees may apply. Primary cardholders are responsible for additional cardholder transactions and payments.
5. Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. Please ask us for additional details.
6. Your total balance transfers may not exceed 80% of your credit limit. The balance transfer interest rate applies to balances transferred with this offer at point of new card application, for the period shown. At the end of the balance transfer period, the interest rate on any outstanding transferred balance will revert to the interest rate for cash advances; currently 20.99% p.a. for the No Annual Fee, Virgin Australia Velocity Flyer, Virgin Australia Velocity High Flyer Card and 21.69% p.a. for the Virgin Low Rate credit card. Velocity Points are not issued for balance transfers. Interest rates are variable and subject to change. The interest rates are current as at 2 April 2013. This offer is valid from 2 April to 30 June 2013.
7. The above example is approximate and for illustrative purposes. Estimated savings assume minimum payment is made by payment due date each month with no other transactions during the promotional period and the entire balance is paid at the expiration of the promotional period. Excludes annual fees and other charges. The promotional period is the period of the balance transfer offer shown. The rate, balance, interest and potential savings calculations in the table above are examples only. The default savings amount is based on a $6000 balance transfer at an interest rate of 21% p.a. when compared to the balance transfer offer shown. Your personal circumstances may differ. It does not include interest accrued on the Virgin credit card at the standard interest rate.
8. The offer is valid for two Guests only and both Guests must be booked and travelling together, and the Primary Cardholder must be one of the guests travelling. Offer provides 50% off Domestic Virgin Australia flights (which includes taxes payable for both guests) for you and a friend for up to 4 sectors a year in Saver Lite, Saver, Flexi and Business fare classes (excludes sale fares). The Virgin Australia Guest Contact Centre will advise if there is availability for the dates you wish to travel. Booking and service fees (excluding Guest Contact Centre fees) apply to both Guests and are not discounted. Booking and service fees can be found at virginaustralia.com. Checked baggage charges apply to some fare types, and baggage allowance varies by fare type. See virginaustralia.com for full details on baggage charges and allowances. New Virgin Australia Guest Contact Centre bookings made at least 21 days in advance only. Payment with Virgin Australia Velocity Flyer Card, Virgin Australia Velocity High Flyer Card and/or Virgin Australia vouchers required. Seats must be booked in the same fare class and are subject to availability which may be limited at peak times such as weekends, Christmas or School Holidays. Check out here for further Terms & Conditions.
11. International Travel Insurance, Extended Warranty Insurance, Interstate Flight Inconvenience Insurance and Purchase Cover Insurance are provided automatically to Virgin Australia Velocity High Flyer cardholders under a master agreement between Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL No. 232507 and Citigroup Pty Limited, and are subject to terms and conditions and exclusions. An excess applies to Purchase Cover Insurance. Transit Accident Insurance and Guaranteed Pricing Scheme are provided automatically to Virgin Australia Velocity High Flyer and Virgin Australia Velocity Flyer cardholders under a master agreement between Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL No. 232507 and Citigroup Pty Limited, and are subject to terms and conditions and exclusions. Please see here for details.
12. Exclusive Visa Platinum 24/7 concierge service supplied by a third party supplier. Visit visaplatinum.com.au for details.
13. A valid Visa Platinum card must be used to make a purchase. Offers are subject to terms and conditions of the participating merchants providing the offers. Participating merchants are solely responsible for offer redemption and fulfilment, Visa does not provide any of the goods and services relating to the offers, nor make any representations or warranties in respect of the offers or such goods and services. Visa may modify or remove any of the merchants and/or their offers at any time without prior notice. Information about the offers is correct at the time of publication. You may wish to check with the participating merchant immediately before utilising an offer.
14. Withdrawal limits, fees and charges may apply.
15. New Virgin Australia Velocity Flyer and Virgin Australia Velocity High Flyer Cards issued post 2 October 2012 only.
16. Eligible Transaction means any Retail Purchase which is made by the use of a Card or any other means permitted by us, excluding (but not limited to) Transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, purchases of foreign currency and travellers cheques, interest charges, government charges, insurance charges, payments to loan accounts, purchases in excess of limits on the Account, transactions made in operating a business and if the Account is more than $10,000 in credit only, all other transactions. To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at virginaustralia.com/velocity, as amended from time to time.
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