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All about Velocity Frequent Flyer Program

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About the Velocity Program

Velocity is the award winning frequent flyer program of Virgin Australia, providing members with many easy ways to earn Velocity Points and enjoy fantastic rewards sooner. Velocity delivers all the rewards you can expect from a world-class frequent flyer program, plus a range of unique benefits.

As a Velocity member you will earn Points when you fly with Virgin Australia and their airline partners, and when you use their network of partners on the ground. You can also make every dollar count, as you’ll earn Points on all retail purchases made with your Virgin Australia Velocity Flyer or High Flyer Card. When you’re ready to redeem, you can use your Points to purchase flights, car hire, accommodation, and hundreds of products, experiences and much more from the Velocity eStore.

How to become a Velocity Member

Joining Velocity is free and becoming a member is easy. Simply visit the Velocity website and complete the Velocity join form, or ask us to sign you up when you apply for a Virgin Money credit card. 

Earning Velocity Points

There are many ways you can earn Velocity Points. Here’s a few options below:

Credit card purchases

Credit card purchases

Make every dollar count and earn Points10 on all retail purchases made using your Virgin Australia Velocity Flyer or High Flyer Card.

Velocity Airline Partners

Velocity Airline Partners

Earn Points when you fly with Virgin Australia and their global network of airline partners. See more.

The Velocity eStore

The Velocity eStore

Shop at over 200 retailers via the e-Store and earn 2 Velocity Points per $1 spent. Log in, shop and use your Virgin Australia Velocity Flyer or High Flyer Card to pay and you'll earn Points twice.

Car hire

Car hire

Earn Points on car hire at over 12,000 locations worldwide with Hertz, Europcar and Thrifty. See more.

Hotels

Hotels

Earn Points at over 285,000 hotels in over 37,000 cities worldwide. Next time you book a hotel, ensure you choose a Velocity hotel partner.

There are also so many more options in leisure and entertainment, home and business services and dining out. Check them out on the Velocity website.

Redeeming your Points

As a Velocity member, you can use your Points to purchase flights, car hire, accommodation, and hundreds of products, experiences and much more from the Velocity Rewards Store. Visit the Velocity website to explore the many ways you can spend your Points.

Exclusive offers

Be rewarded with a range of exclusive offers from Velocity’s global program partners. Check out their website regularly for great deals and more ways to earn Points.

Upgrade Your Status, Enjoy More Benefits

In addition to earning Velocity Points, you will earn Status Credits when you fly on eligible fares with Virgin Australia and their airline partners to hundreds of destinations worldwide.

Status Credits are used to determine your level of membership within the Velocity program. Velocity has three levels of membership above the Red entry level: Silver, Gold and Platinum.

The higher your membership level, the greater the benefits you will receive. Silver, Gold and Platinum members enjoy additional Points bonuses with a range of Velocity travel partners. Silver members also enjoy Priority Check-in on international flights. Gold and Platinum members enjoy lounge access and priority services when travelling, including Premium Entry in Sydney and soon Brisbane and Premium Exit in Melbourne. Visit the Velocity website to find out more about Status Credits.

Important stuff

Fees, charges, and credit criteria apply. See our full terms and conditions here.

All interest rates shown are variable. This information is correct at 5 September 2016. You must be at least 18 years of age to apply for a credit card. If you are a permanent resident you must earn at least $25,000 p.a. for the Virgin Money No Annual Fee Card, $35,000 p.a. for the Virgin Money Low Rate Card and Virgin Australia Velocity Flyer Card or $75,000 p.a. for the Virgin Australia Velocity High Flyer Card. Approval is subject to our credit criteria.

All offers are non-transferrable, not redeemable for cash, and subject to change or withdrawal without notice at the discretion of Virgin Money.

Please note that to read our PDF forms you will need to have Adobe Reader installed on your computer.

Virgin Money (Australia) Pty Limited ABN 75 103 478 897 ("Virgin Money") distributes the Virgin Money Credit Cards ("Credit Cards") as the authorised credit representative of Bank of Queensland Limited ABN 32 009 656 740, Australian credit licence 244616 ("BOQ"). Citigroup Pty Ltd ABN 88 004 325 080 AFSL/Australian credit licence 238098 ("Citibank") is the credit provider and issuer of the Credit Cards. BOQ does not and will not guarantee or otherwise support Citibank's obligations under the contracts or agreements connected with the Credit Cards.

  • Your total balance transfers may not exceed 80% of your credit limit. The balance transfer interest rate applies to balances transferred with this offer at point of new card application, for the period shown. At the end of the balance transfer period, the interest rate on any outstanding transferred balance will revert to the interest rate for cash advances; currently 20.99% p.a. for the Virgin Australia Velocity Flyer Card, Virgin Australia Velocity High Flyer Card, Virgin Money No Annual Fee Card and 21.69% p.a. for the Virgin Money Low Rate Card. Velocity Points are not issued for balance transfers. Interest rates are variable and subject to change. The interest rates are current as at 1 September 2016. This offer is valid from 1 September 2016 to 31 October 2016. For the Virgin Money No Annual Fee Card balance transfer offer a 2% balance transfer fee applies, is charged once only and is added to your balance transfer amount at the time we process your request.
  • 0% p.a. on Purchases for new Virgin Australia Velocity Flyer Credit Card customers only for the period shown above from the date your account is approved. At the end of the promotional period Purchase amounts revert to the variable retail rate 20.74% p.a. Purchases, cash advances, balance transfers and special promotions made other than with this offer are charged at the applicable interest rates. Interest rates are variable, subject to change and our credit criteria. The interest rates are current as at 1 September 2016. This offer is valid from 1 September 2016 to 31 October 2016.
  • The above example is approximate and for illustrative purposes. Estimated savings assume minimum payment is made by payment due date each month with no other transactions during the promotional period and the entire balance is paid at the expiration of the promotional period. Excludes annual fees and other charges. The promotional period is the period of the balance transfer offer shown. The rate, balance, interest and potential savings calculations in the table above are examples only. The estimate savings amount is based on a $7,000 balance transfer at an interest rate of 20% p.a. when compared to the balance transfer offer shown. For the Virgin Money No Annual Fee Card the 2% balance transfer fee has been applied to the savings amount shown. Your personal circumstances may differ. It does not include interest accrued on the Virgin Money Credit Card at the standard interest rate.
  • $100 cashback offer for new approved customers only who apply by 31 October 2016 and spend a minimum of $2,000 on Eligible Transactions on the card within 3 months of card approval date. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account, and transactions made in operating a business. The cashback will be credited to the eligible customers account within 8 to 10 weeks after the qualifying purchases are made. You must be the primary account holder, the offer can only be used once per person and is not available to pre-existing customers. This offer is subject to change without notice at the discretion of Virgin Money, is non-transferrable and can't be used in conjunction with other promotions or offers.
  • Offer applies to new approved Virgin Australia Velocity Flyer Card customers who apply by 31 October 2016 under the 0% p.a. for 18 months on balance transfer offer. Earn 2 bonus Velocity Points on top of your standard earn rates for every $1 spent per month in the first 3 months from card approval. Points earn capped at 10,000 bonus Points per month, after which time standard earn rates apply for remainder of the month. Standard earn rate applies after promotional period. This offer can’t be used in conjunction with other Virgin Australia Velocity Flyer Card Point promotions or offers. To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time.
  • For claims lodged on or after 1 May 2016, Complimentary Insurance is provided automatically to cardholders under a Group Policy issued to Citigroup Pty Limited by AGA Assistance Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No.245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) and is subject to Terms, Conditions, exclusions. Limits and excess may apply. Full Terms and Conditions are available here. For claims lodged prior to 1 May 2016, Complimentary Insurance is provided automatically to cardholders under a master agreement between Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL No. 232507 and Citigroup Pty Limited, and is subject to Terms, Conditions and exclusions. Limits and excess may apply. Full Terms and Conditions are available here.
  • Virgin Australia Velocity Credit Card holders who use their Card to book a flight with a "VA" flight number online at www.virginaustralia.com or by calling 13 67 89, will earn Velocity Points at the Virgin Australia Earn Rate. The Virgin Australia Earn Rate is 1 Velocity Point per $1 spent for Virgin Australia Velocity Flyer cardholders and 3 Velocity Points per $1 spent for Virgin Australia Velocity High Flyer cardholders. Velocity Points are calculated based on the Australian dollar value of the booking and are awarded for each whole Australian dollar spent. To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at www.velocityfrequentflyer.com, as amended from time to time.
  • If you do not pay your account in full by the due date and you carry a balance on your credit card from month to month the 44 days interest free period does not apply. If you then make a purchase you are charged interest. You will then need to pay your balance off in full for 2 consecutive months for the maximum 44 days interest free period to take effect. No interest free period is available on Cash Advances or Balance Transfers.
  • Cash withdrawal limits, fees and charges may apply.
  • To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at www.velocityfrequentflyer.com, as amended from time to time. Velocity Points are earned on Eligible Transactions only. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business.
  • Additional cardholder fees may apply. Primary cardholders are responsible for additional cardholder transactions and payments.
  • Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their issuer promptly of any unauthorised Visa use. Please ask us for additional details.
  • Exclusive Visa Platinum 24/7 concierge service supplied by a third party supplier. Visit visaplatinum.com.au for details.
  • A valid Visa Platinum card must be used to make a purchase. Offers are subject to terms and conditions of the participating merchants providing the offers. Participating merchants are solely responsible for offer redemption and fulfilment, Visa does not provide any of the goods and services relating to the offers, nor make any representations or warranties in respect of the offers or such goods and services. Visa may modify or remove any of the merchants and/or their offers at any time without prior notice. Information about the offers is correct at the time of publication. You may wish to check with the participating merchant immediately before utilising an offer.
  • Withdrawal limits, fees and charges may apply.
  • The Virgin Australia Gift Voucher is available to Primary Cardholders only and provides one Virgin Australia Gift Voucher to the value of $129 (AUD) each year. You will become eligible for your $129 Virgin Australia Gift Voucher 30 days after card approval in your first year and 30 days after your card anniversary thereafter provided you have made a retail purchase as the Primary Cardholder in the 2 months prior to requesting your voucher, your account is active and in good order and you are a Velocity Frequent Flyer Member. See Terms & conditions for full details.
  • 30,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 31 October 2016. 10,000 bonus Velocity Points will be awarded for every month $3,000 or more is spent on Eligible Transactions for 3 months from card approval. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the High Flyer Card 30,000 Velocity Points offer. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. To earn and redeem Velocity Points there must be an active Velocity Membership linked to the Virgin Australia Velocity High Flyer Card account. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com as amended from time to time. This offer can't be used in conjunction with other Virgin Australia Velocity High Flyer Point promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).
  • 30,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity Flyer Card account holders who apply by 31 October 2016. 10,000 bonus Velocity Points will be awarded for every month $1,500 or more is spent on Eligible Transactions for 3 months from card approval. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the Flyer Card 30,000 Velocity Points offer. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. To earn and redeem Velocity Points, there must be an active Velocity Membership linked to the Virgin Australia Velocity Flyer Card account. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time. This offer can’t be used in conjunction with other Virgin Flyer Card promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).
  • 50,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 31 October 2016. 10,000 bonus Velocity Points will be awarded for every month $3,000 or more is spent on Eligible Transactions for 5 months from card approval. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the High Flyer Card 50,000 Velocity Points offer. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. To earn and redeem Velocity Points there must be an active Velocity Membership linked to the Virgin Australia Velocity High Flyer Card account. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time. This offer can't be used in conjunction with other Virgin Australia Velocity High Flyer Point promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).
  • 25,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity Flyer Card account holders who apply by 31 October 2016. 5,000 bonus Velocity Points will be awarded for every month $500 or more is spent on Eligible Transactions for 5 months from card approval. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. To earn and redeem Velocity Points, there must be an active Velocity Membership linked to the Virgin Australia Velocity Flyer Card account. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time. This offer is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Australia Velocity Flyer Card promotions or offers. Offer is not available to existing Virgin Credit Card holders (including upgrades).
  • 60,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 31 October 2016. 10,000 bonus Velocity Points will be awarded for every month $3,000 or more is spent on Eligible Transactions for 6 months from card approval. Eligible Transactions means any retail purchase which is made by the use of a Card or any other means permitted by Us, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM/Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to loan accounts (mortgage etc), purchases in excess of limits on the Account and transactions made in operating a business. Credit Card application must be submitted through this page or by calling 13 37 39 and indicating that you would like the High Flyer Card 60,000 Velocity Points offer. Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. To earn and redeem Velocity Points there must be an active Velocity Membership linked to the Virgin Australia Velocity High Flyer Card account. Velocity membership and Points earn and redemption are subject to the member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time. This offer can't be used in conjunction with other Virgin Australia Velocity High Flyer Point promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).
  • The quoted redemption booking details are correct as at 18 June 2016 and are subject to change. A card payment fee may apply for bookings made via the Velocity website. For customers wishing to book a Reward Seat for travel on Etihad Airways operated flights, an Etihad Airways Carrier Charge will apply. View more information. Redemption bookings are based on a one-way Reward Seat, are subject to availability and to the Velocity Membership Terms and Conditions and must be booked at velocityfrequentflyer.com. Seats are limited and may not be available at peak times or on all flights. Name changes are not permitted. Refunds and itinerary changes are permitted prior to travel, and may be subject to a service fee, fare differences (if applicable) and fare restrictions as outlined on the Virgin Australia website. Bookings for Reward Seat itineraries to, from or via the United States made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75. For a redemption booking, the payment amount will comprise of taxes. A fee will apply to redemption bookings if booked by phone ($35 or 4,500 Points per person for Virgin Australia domestic and international short-haul redemption bookings and $60 or 7,500 Points per person for Virgin Australia international long-haul redemption bookings and redemption bookings on Velocity's international partner airlines). Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Any taxes or fee components are not eligible for Points earn. A minimum checked baggage allowance of 1 piece up to 23kg applies for Economy Reward Seats and allowances increase for Silver, Gold and Platinum members. View baggage allowances for Reward Seat Redemptions. Additional fees will be charged for baggage in excess of the published allowances. Fees are chargeable at the time of purchase and are more expensive if not purchased prior to arriving at the airport. Conditions and travel restrictions apply for all fares. Fares to international destinations not operated by Virgin Australia will be flown by one of Velocity's international partner airlines. Baggage allowances for flights operated by partner airlines will vary in accordance with the individual policy of that carrier. Please check the operating carrier's website for full details. More information on which of our partners can fly you to your chosen destination can be found by viewing our Interactive Route Map.
  • $50 Annual Fee for life offer is available for new approved Virgin Australia Velocity Flyer Card account holders who apply by 31 October 2016. Offer is only available to existing Virgin Mobile Postpaid Mobile and Postpaid Mobile Broadband customers (excludes Prepaid Mobile and Prepaid Mobile Broadband customers). Account details (including account name and mobile number) must be the same as your Virgin Mobile details when applying for this offer. You must be a primary account holder with Virgin Mobile. This offer is subject to change at the discretion of Virgin Money, is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Australia Velocity Flyer Card promotions or offers. Offer is not available to existing Virgin Credit Card holders (including upgrades).
  • Promotion Terms & Conditions:
    Adventure Prize Component: The promotion commences at 9.00am (AEST) on Monday 5 September 2016 and closes at 11.59pm (AEST) on Monday 31 October 2016 ("Promotion Period"). Entry is open to Australian residents aged 18 years or over who hold an active Velocity Frequent Flyer membership during the Promotion Period ("Entrants"). Entrants who make a valid "Create Your Adventure" submission through virginmoney.com.au/adventure during the Promotion Period will be automatically entered into the Adventure Prize draw to win one of six 500,000 Velocity Points prizes. Limit of one entry per person. The Prize will be drawn on Wednesday 2 November 2016. Winners will be notified via email and/or phone within two business days of the draw and their names published on the Virgin Money website. The use of the Velocity Points is subject to the Velocity Members Terms and Conditions, which are located on the Velocity Frequent Flyer website. Full promotion terms and conditions can be found here.
    Promoter: Virgin Money (Australia) Pty Ltd ABN 75 103 478 897 of Level 8 Phillip St Sydney NSW 02 8222 8000. Lottery Permit Numbers: NSW LTPS/16/06242, ACT TP16/01415, SA T16/1265.
    Cards Prize Component: The promotion commences at 9.00am (AEST) on Monday 5 September 2016 and closes at 11.59pm (AEST) on Monday 31 October 2016 ("Promotion Period)". Entry is open to Australian residents aged 18 years or over who hold an active Velocity Frequent Flyer membership during the Promotion Period ("Entrants"). Entrants who are named as the Primary cardholder and apply for a Virgin Australia Velocity Flyer or High Flyer Card during the Promotion Period and are approved by Thursday 24 November 2016 will be automatically entered into the Card Prize draw to win one of two 1,000,000 Velocity Points prizes. The Prizes will be drawn on Wednesday 30 November 2016. Winners will be notified via email and/or phone within two business days of the draw and their names published on the Virgin Money website. The use of the Velocity Points is subject to the Velocity Members Terms and Conditions, which are located on the Velocity Frequent Flyer website. Full promotion terms and conditions can be found here.
    Promoter: Virgin Money (Australia) Pty Ltd ABN 75 103 478 897 of Level 8 Phillip St Sydney NSW 02 8222 8000. Lottery Permit Numbers: NSW LTPS/16/06120, ACT TP16/01537, SA T16/1371.
  • Minimum Credit Limit of $6,000 on No Annual Fee Card if you choose to take up this balance transfer offer. Otherwise, the standard No Annual Fee Card has a minimum Credit Limit of $2,000.
  • The complimentary Lounge pass benefit is available to Primary Virgin Australia Velocity High Flyer Cardholders only and provides two Single-Entry Virgin Australia domestic Lounge passes each year. You will become eligible for your two Single-Entry Virgin Australia domestic Lounge passes upon card activation in your first year and then each anniversary thereafter. See Terms & Conditions for full details.