FAQs

Balance transfers.

• Q. Can I transfer balances from other cards to my Virgin Credit Card?
  • A. Yes, of course! You can either fill in the balance transfer section when you apply or jump online anytime to download a form and send it to us. Read more in Transferring your balance
• Q. How does it work?
  • A. Once we receive your form we BPAY the money across to your other account within a week or two. It takes two to three days for the money to be visible on your account.
    
    For new customers, we start your transfer a week or two from when you've called us to activate your new card.
• Q. Can I transfer part of an outstanding balance (credit or store card debt)?
  • A. Yes, just nominate the total you want to bring across from your other card. Read more in Transferring your balance .
• Q. Can I transfer a balance greater than my credit limit?
  • A. No, we will only transfer a balance owing that's up to 95% of your credit limit. So if your credit limit is $5000 and you want to transfer $5000, we'll move $4750 across to your card. This is to make sure you have enough credit available on your card in case of any emergencies.
• Q. How do interest free days on purchases work if I've also done a balance transfer?
  • A.
    - If you're carrying over a balance each month, once you start buying stuff with the card you'll pay the ongoing rate on those new purchases.
    - Card repayments are deducted from the balance transfer amount first (until the whole lot's paid off), then it's onto new purchases.
    - To take advantage of the up to 55 day interest free period on purchases, make sure you pay off your card in full each month by the due date, including any balance transfer amounts.

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