Here’s where you can request your Virgin Australia Gift Voucher

 

Virgin Australia Velocity Flyer and High Flyer cardholders can enjoy the gift of travel with an exclusive $129 Virgin Australia Gift Voucher, provided as a Virgin Australia Travel Bank credit, every year.


Before you start:

  • 1. Check that you're eligible
    • you’re a primary Virgin Australia Velocity Flyer or High Flyer cardholder
    • your credit card has been activated
    • 30 days has passed since your card approval date, or since your card approval anniversary date
    • you’ve made at least one retail purchase on your card in the 2 months prior to requesting your voucher
    • your account is not in default or temporarily blocked
    • you have not successfully requested a Gift Voucher in this anniversary period

    Check out the Terms & Conditions for full details.

  • 2. Ensure your details are up-to-date
    • It’s important that the details you enter in this form match the details in your credit card customer account. This will prevent delays in processing your request
    • You can check or update your details by logging into Virgin Money Online or by calling the Customer Care Team on 13 37 39. If you change your details you will need to allow 10 days for the changes to take effect before you can request your Gift Voucher
    • Refer to our helpful How-to Guide for instructions on checking and making updates to your account details
  • 3. Planning to book your travel soon?
    • Remember, your Gift Voucher will expire 12 months after the date of issue
    • The booking can be for travel dates after the voucher expiry date

Please complete all mandatory fields below. Ensure that the details you enter in this form exactly match the details in your credit card customer account:

 

By requesting the Gift Voucher, you acknowledge you have read and accept the Voucher Benefit Terms and Conditions and the Virgin Australia Velocity Flyer or Virgin Australia Velocity High Flyer Gift Voucher Terms of Use.

 

The personal information provided in this form is being collected by Virgin Money Australia (“VMA”) to validate you have met your eligibility criteria. More information about how VMA will handle your personal information can be found in the Virgin Money Australia Privacy Policy.

VMA will also share this personal information with Velocity Frequent Flyer Pty Limited (“Velocity”). Velocity will use the personal information provided to identify your Velocity account and provide you with Travel Bank credit. If Velocity cannot identify your Velocity account using the details provided, then Velocity may contact you to collect additional personal information in order to identify your Velocity account and provide you with Travel Bank credit.

If Velocity cannot collect this information from you, Velocity will not be able to identify whether you have an existing Velocity account and will not be able to provide you with Travel Bank credit.

If you contact Virgin Australia in relation to your Travel Bank credit, then please review the Virgin Australia Privacy Policy.

By checking this box, you acknowledge that you have read the Virgin Money Australia Privacy Policy and the Velocity Privacy Policy

 
 

How to redeem your Gift Voucher:

  1. You’ll receive an email from Virgin Australia outlining your Travel Bank account number and login details where you can access the $129 credit. If you already have a Travel Bank account, you will be notified by email that $129 has been credited to it.
  2. Book flights online at virginaustralia.com.au or call the Virgin Australia Guest Contact Centre on 13 67 89 (note fees apply to phone bookings).
  3. During the booking process, select Travel Bank as the payment type. You will be able to manually enter the credit amount you would like to put towards the booking total.

    For more information about the Virgin Australia Travel Bank and how to use your $129 credit once you’ve successfully requested the benefit, please refer to How to Guide

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