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FAQs - Existing Virgin Money Home Loan Customers

Finding a home loan is hard work. It can take many hours and you may still wonder whether you made the right choice. eChoice uses a unique combination of people and technology to make this process faster and easier. Their home loan consultants have an average of 25 years experience in the mortgage industry. eChoice's website and technology mean they can instantly identify the loan products and lenders that best match your individual needs.
Step 1: Speak to a home loan consultant

Once you’ve submitted your application, an experienced eChoice lending consultant will contact you to ensure eChoice fully understands your needs.

Step 2: Meet your personal Home Loan Manager

Your consultant will organise a convenient time for a Home Loan Manager to meet with you to complete the loan application process. In many Australian cities, eChoice has mobile Home Loan Managers who will come to you. They also have a team of office-based Home Loan Managers who are able to organise your loan via phone, fax, email and post.

Step 3: Helping you through the home loan process

Your eChoice Home Loan Manager will help you understand all of the key steps in the process to get your home loan signed, sealed and delivered. They will take care of completing and submitting your paperwork and will be with you right up to the moment when your new loan is settled.
eChoice has over 20 lenders on its panel, ranging from well-known banks like ANZ and CBA/Colonial through to smaller lenders such as Collins Securities and Heritage Building Society. This means that eChoice has access to an extensive range of home loans covering all of its customers’ potential requirements.
We've teamed up with eChoice because - as one of Australia’s leading online brokers – eChoice has access to over 20 lenders, meaning they can help save you time and money when searching for a new home loan.


Visit eChoice

By clicking on the eChoice link above you will be referred to eChoice Pty Ltd ABN 59 082 572 683 who will provide you credit services/assistance and are registered to engage in activities under the National Consumer Credit Regime. Virgin Money Home Loans Pty Ltd receives a portion of the upfront commission and trailing fees received by eChoice in respect of any Virgin Money referrals that proceed to settlement.

Existing Virgin Money Home Loans are managed & serviced by Macquarie Bank Limited ABN 46 008 583 542 & Macquarie Securitisation Limited ABN 16 003 297 336.