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Contact Us - Car Insurance

Your one-stop service station. We'll be by your side when you need us most. This page gives you contact info for our Virgin Car Insurance Teams. If you're here after hours and need some help, visit the FAQs section.

Need Car Insurance?

Get a quote or purchase over the phone
Mon to Fri 8am to 10.30pm, Sat 8am to 5pm (AEST)
1800 887 707
Buy Virgin Car Insurance Price Saver online and get a 15% discount* Online quote form

Are you a Velocity member?

Earn 5,000 Velocity points with your car policy
Mon to Fri 8am to 10.30pm, Sat 8am to 5pm (AEST) 
1800 654 012

Have a question about your policy?

Our Customer Care team is available
Mon to Fri 8am to 10.30pm, Sat 8am to 5pm (AEST)
1800 724 678
Manage your policy online 24/7 Virgin Insurance Hub

Need to make a claim?

Manage your policy online
24 hours a day, 7 days a week
Virgin Insurance Hub
Give our Claims Team a call for assistance
24 hours a day, 7 days a week
1800 662 884
Notify us of your claim online and we'll call you Online Claims Notification Form
Send us your supporting documents
Please email us all assessing documents
csd@virgininsurance.com.au

Roadside assistance

Get help
Available 24 hours a day, 7 days a week
1800 788 692
Call to add it to your policy
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
1800 724 678

* The discounts apply to the premium paid for a new Virgin Car Insurance Price Saver policy initiated online on or after 30 March 2017. The discount applies to Comprehensive, Third Party Property and Third Party Fire and Theft Car policies. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance.