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Contact Us - Car Insurance

Your one-stop service station. We'll be by your side when you need us most. This page gives you contact info for our Virgin Car Insurance Teams. If you're here after hours and need some help, visit the FAQs section.

Need Car Insurance?

Get a quote or purchase over the phone
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
1800 887 707
Buy Virgin Car Insurance Price Saver (Comprehensive cover) online and get a 25% discount* Online quote form

Are you a Velocity member?

Earn 5,000 Velocity points with your car policy
Call Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time) 
1800 654 012

Have a question about your policy?

Our Customer Care team is available
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
1800 724 678

Need to make a claim?

Give our Claim's Team a call for assistance 1800 662 884
Notify us of your claim online and we'll call you Online Claims Notification Form
Send us your supporting documents
Please email us all assessing documents

Roadside assistance

Get help
Available 24 hours a day, 7 days a week
1800 788 692
Call to add it to your policy
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
1800 724 678

* The 25% discount applies to the premium for new Virgin Money Car Insurance Price Saver (Comprehensive cover) policies purchased online (excludes Third Party Property and Third Party Fire and Theft cover). Offer valid until 31 December 2016 and is subject to change or removal at the discretion of Virgin Money without notice and can't be used in conjunction with any other Virgin Money Insurance offer or discount. This offer does not apply to any renewal offer of insurance.


Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd  arranges the insurance on behalf of Auto & General Insurance Company Ltd (Auto & General). As we don’t know your financial needs we can’t advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. For further details see the Financial Services Guide (FSG). View a copy of the Product Disclosure Statement(PDS), Financial Services Guide and Privacy & Security. Approved applicants only. Insurance not available in the Northern Territory.