Virgin Car Insurance

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Make a claim

Call us on

1800 662 884

How to make a claim

Call 1800 662 884 to make a Virgin Car Insurance claim. It’s that simple. No forms to fill in, no giant legal documents to read. Once we’ve got you on the line you’ll be guided through our fast and friendly process, and we’ll answer any questions that crop up along the way.

You can also fill in our Online Claim Notification Form (available 24/7) and we'll call you back to confirm details and finalise your claim lodgement.

What to have handy
Our friendly claims people will do their best to ensure your claims experience is as hassle-free as it can be. Given that we’ll be asking you a few questions about the accident, try jotting down everything you can remember before we speak, such as:

  • your policy number
  • police report number
  • date, time and nature of the accident
  • details about other cars and drivers involved (and the name of their insurance company).

Once you’ve lodged a Virgin Car Insurance claim often we’ll make an appointment for you at an Auto & General assessment centre to have the damage assessed. Below you will find the address details of those centres.

Please note: Make sure you lodge your claim first and your appointment has been made before visiting one of the assessment centres.

You’ll find the Auto & General assessment centre at:





Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd  arranges the insurance on behalf of Auto & General Insurance Company Ltd (Auto & General). As we don’t know your financial needs we can’t advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. For further details see the Financial Services Guide (FSG). View a copy of the PDS A, PDS B, Financial Services Guide and Privacy & Security. Approved applicants only. Insurance not available in the Northern Territory.