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Contact us - Home and Contents Insurance

Our door's always open. We don't want to leave you in the lurch. This page gives you contact info for our Virgin Home and Contents Insurance Teams. If you're here after hours and need some help, visit the FAQs section.

Need Home and Contents Insurance?

Get a quote or purchase over the phone
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time).

By calling our friendly Customer Care team for a quote,
you'll be offered our standard Home and Contents Insurance
product. See PDS for details.

1800 887 707
Get a quote online
Online quote form

Have a question about your policy?

Our Customer Care Team is available
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)
1800 724 678

Need to make a claim?

Manage your policy online
24 hours a day, 7 days a week
Virgin Insurance Hub
Give our Claims Team a call for assistance
24 hours a day, 7 days a week
1800 662 884
Notify us of your claim online and we'll call you Online Claims Notification Form
Send us your supporting documents
Please email us all assessing documents


Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd arranges the insurance on behalf of Auto & General Insurance Company Ltd (Auto & General). As we don't know your financial needs we can't advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. View a copy of the Product Disclosure Statement (PDS) below, Financial Services Guide and Privacy & Security.