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How to make a Virgin Home and Contents Insurance Claim

Manage your policy online
24 hours a day, 7 days a week
Virgin Insurance Hub
For new and existing claims
24 hours a day, 7 days a week
1800 662 884
Notify us of your claim online and we'll call you Online Claims Notification Form
In case of an emergency 1800 069 336
To send us your supporting documents csd@virgininsurance.com.au

About the claim process

Our claims team will do their best to ensure your experience is as hassle-free as can be to avoid any inconvenience to you and your family.
We may need to arrange an assessor to inspect the damage to your house and help organise repairs or replacements of damaged items.


As we don't know your financial needs we can't advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. View a copy of the Product Disclosure Statement (PDS) below, Financial Services Guide and Privacy & Security.

Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd arranges the insurance on behalf of Auto & General Insurance Company Ltd (Auto & General).

Virgin Home and Contents Product Disclosure Statement (PDS)

Virgin Car Insurance Product Disclosure Statement (PDS)