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Contact us - Income Protection

We don't want to leave you or your family in the lurch. We're by your side when you need us most. This page gives you contact info for Virgin Life Insurance. If you're here after hours and need some help, visit the FAQs section.

Want Income Protection?

Get a quote over the phone
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Get a quick quote online Online quick quote
Retrieve your online quote Retrieve a quote

Have a question about your policy?

Our Customer Care Team is available
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Email us your feedback or ask us a question expert@virginlifeinsurance.com.au

Need to make a claim?

Our Claims Team is available
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Press 1, then 1 again
´╗┐To fax us documents 1800 731 122
To post us documents Virgin Life Insurance
PO Box 72
Carlton South, VIC 3053


Virgin Income Protection is available to Australian Residents between 18-60 years of age. Applications subject to acceptance.


+Up to $10,000 per month, up to 85% of pre-tax income available with our Tailored Cover option.


^$1 per day could provide $3,000 sickness & injury cover per month, for a 35 year old white collar non-smoker male with a 6 month Benefit Period & 28-day Waiting Period, under Tailored option.


*On the spot cover for eligible Australian Residents aged 18-65 with our Quick & Easy option. Exclusions apply including pre-existing medical conditions, suicide, and dangerous activities. See the Product Disclosure Statement for more information.


Waiting periods, limitations and exclusions apply to all cover options.


This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. For this reason, you should consider the appropriateness of this information, having regard to your personal financial situation, needs and objectives as well as the Product Disclosure Statement and Financial Services Guide before deciding whether to buy or continuing to hold this product. View Privacy & Security information.

Virgin Life Insurance and Virgin Income Protection promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869, and distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover. All other benefits insured by TAL Life Limited ABN 70 050 109 450 AFSL 237848. For information about Virgin Money, TAL & St Andrew's please see the Product Disclosure Statement and Financial Services Guide.