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Contact Us - Life Insurance

We don't want to leave you or your family in the lurch. We're by your side when you need us most. This page gives you contact info for Virgin Life Insurance. If you're here after hours and need some help, visit the FAQs section.

Want Life Insurance?

Get a quote over the phone
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Get a quick quote online Online quick quote
Retrieve your online quote Retrieve quote

Have a question about your policy?

Our Customer Care Team is available
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Email us your feedback or ask us a question expert@virginlifeinsurance.com.au

Need to make a claim?

Our Claims Team is available
Mon to Fri 8am to 8pm (Sydney time)
1300 814 990
Press 1, then 1 again
To fax us documents 1800 731 122
To post us documents
Virgin Life Insurance
PO Box 72
Carlton South, VIC 3053



* On the spot cover for Australian Residents aged 18-65 with our Quick & Easy option. Exclusions apply including Pre-Existing Medical Conditions, Known Genetic Conditions, suicide, Dangerous Occupations and Dangerous Pastimes. See the Product Disclosure Statement for more information.

^ Buys around $100,000 cover for a female non smoker aged 18-39, on standard Tailored option premium rates. Premiums vary depending on personal circumstances and increase with age and level of cover.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don’t know your financial needs we can’t advise if this insurance will suit you. Please consider the Product Disclosure Statement and Financial Services Guide before deciding whether to buy this product.

Virgin Life Insurance and Virgin Income Protection Insurance promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869, and distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover. All other benefits insured by TAL Life Limited ABN 70 050 109 450 AFSL 237848. For information about Virgin Money, TAL & St Andrew's please see the Product Disclosure Statement and Financial Services Guide.