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Making a Virgin Life Insurance claim

Please accept our sincerest condolences if you've recently lost someone you love. Dealing with the loss of a loved one is one of the hardest things many of us must face. For your peace of mind, a dedicated claims case manager will do everything they can to help.

How to make a Virgin Life Insurance claim

For new and existing claims 1300 849 965 (Press 1 then 1)
Mon to Fri 8am to 8pm (AEST)
To send us an email expert@virginlifeinsurance.com.au
To fax us documents 1800 731 122
To post us documents Virgin Life Insurance Claims
Reply Paid 72
Carlton South, VIC 3053

Things you'll need to support claim

  • A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
  • A certified copy of the Life Insured’s birth certificate, passport or another official document showing their date of birth
  • A certified copy of proof of your identity and your relationship to the Life Insured

You'll need to fax or post the certified copies of these documents so that your claim can proceed.


Your claim will be taken care of by your own personal claims case manager from our insurer, TAL Life Limited.

Be confident that there are no hidden fees in a payout - the money goes where it's needed as quickly as possible.
An advance payment of $10,000 is payable once a death claim has been accepted, and is intended to help you finalise the estate.

Please note that if there is another person insured on the policy, TAL will make the necessary amendments and will send out a new set of policy documents ASAP to the remaining Policy Owner.


We're here for you, for whatever you need. If you need help finding out who to contact when someone dies or how to make arrangements call our friendly Customer Care Team on 1300 849 965 or read more about Bereavement Support.
Adjusting after someone dies and organising a funeral is never easy, but support is out there if you need it.

  • For financial support: If you're in financial difficulties, CentreLink may be able to help you with a bereavement payment, bereavement allowance or a widow's allowance. For more information, call CentreLink on 13 28 50.
  • For emotional support: Lifeline runs a 24/7 anonymous telephone counselling service. You can visit lifeline.org.au or call 13 11 14.
  • For funeral arrangements: The Australian Funeral Directors Association can point you in the direction of people in your area. Visit them at afda.org.au, email info@afda.org.au or call +61 3 9859 9966.

* On the spot cover for Australian Residents aged 18-65 with our Quick & Easy option. Exclusions apply including Pre-Existing Medical Conditions, Known Genetic Conditions, suicide, Dangerous Occupations and Dangerous Pastimes. See the Product Disclosure Statement for more information.

^ Buys around $100,000 cover for a female non smoker aged 18-39, on standard Tailored option premium rates. Premiums vary depending on personal circumstances and increase with age and level of cover.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. For this reason, you should consider the appropriateness of this information, having regard to your personal financial situation, needs and objectives as well as the Product Disclosure Statement and Financial Services Guide before deciding whether to buy or to continue to hold this product.

Virgin Life Insurance is promoted by Virgin Money (Australia) Pty Limited ABN 75 103 478 897, authorised representative No 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869, and distributed by TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. Policies and claims administered under agreement with the insurer, TAL Life Limited ABN 70 050 109 450 AFSL 237848.