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Contact Us - Travel Insurance

Across the equator or closer to home? We’re there for you at any hour. This page gives you all the contact info you need for Virgin Travel Insurance. If you're here after hours and need some help, visit our FAQs section.

Need travel insurance?

Buy Virgin Travel Insurance over the phone
Mon to Fri 8am to 9pm, Sat 8am to 7pm, Sun 9am to 5pm (Sydney time)
1800 134 419
If you have a Pre-existing Medical Condition, speak to one of our specialists. 1800 134 419
Press 1 then 3

Have a question about your policy?

Our Customer Care Team is available
Mon to Fri 8am to 9pm, Sat 8am to 7pm, Sun 9am to 5pm (Sydney time)
1800 134 419
Email us expert@virgintravelinsurance.com.au

Need emergency help overseas?

For 24/7 Emergency Assistance while traveling
dial this number reverse charge (collect)
+61 7 3305 7499
View emergency contact numbers by country Emergency Contact card

Need to make a claim?

Our Claims Team is available
Mon to Fri 8am to 6pm (Sydney time)
1800 134 419
Press 2
Online Claims form
Please have your policy number handy
Submit your claim
To post supporting documents
Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
To fax supporting documents +61 7 3305 7028