Contact Us

Find help with managing your account, making payments & Virgin Money Rewards. 

Bank & Save Support

General Enquiries

Monday to Friday 8am - 8pm (AEST) Saturday 9am - 5pm (AEST) excluding National Public Holidays.

Chat in the Virgin Money mobile app.

In the app head to Profile > Help & Support > Contact us. 

Find help on balance transfers, rates & fees, credit limits & managing your account. 

Credit card support

General Enquiries

Call 24 hours a day, 7 days a week.

Lost or Stolen Credit Card enquiries

Call 24 hours a day, 7 days a week.

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

Home loan support

General Enquiries | Home loan & offset account 

Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.

Want us to call you? 

General Enquiries | Macquarie Bank managed home loan

Monday to Friday 8am - 7pm (AEDT) excluding public holidays.

Find information on managing your policy, general cover & no claim discount.

Car Insurance support

General Enquiries 

Monday to Friday 8am - 10:30pm Saturday 8am to 5pm (AEST) excluding Public Holidays. 

Roadside assistance

Call 24 hours a day, 7 days a week.

Find information about insurance cover, managing a policy, claims & excess.

Home & Contents support

General Enquiries 

Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays. 

General Enquiries | Existing policy 

Monday to Friday 8am - 10:30pm Saturday 8am - 5pm (AEST) excluding Public Holidays. 

Find information on cover, the claims process & income protection jargon.

Income Protection support

General Enquiries | Policies purchased after 16 June 2021

Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm  (AEST) 

General Enquiries | Policies purchased before 1 April 2021

Monday to Friday 8am - 8pm (AEST) 

Find information on claims, premiums, cover, bereavement support & insurance jargon.

Life Insurance support

General Enquiries | Policies purchased after 16 June 2021

Contact our partner, Lifebroker : Monday to Friday 9am - 5:30pm  (AEST) 

General Enquiries | Policies purchased before 1 April 2021

Monday to Friday 8am - 8pm (AEST) 

Find help on USI or ABN information, accessing your account, investments & insurance.

Superannuation support

Super Customer Care | Individuals 

Monday to Friday 8am - 6pm (AEST) excluding Public Holidays.

Super Customer Care | Employers

Monday to Friday 9am - 5pm (AEST) excluding Public Holidays.