Welcome to Virgin Money
A fresh approach to your money
Contact us - Home loans
If you need to change things around, or talk about the day -to-day business of looking after your home loan, here we are.
Need to talk to someone?
Call our Customer Care Team on 1300 948 000 between 8.30am and 6pm ESDT Monday to Friday (apart from public holidays). If you're not in Australia, call
+61 2 9395 5564.
Has your deposit or debit card been lost or stolen?
Searched high and low and can't find your deposit card or debit card? Call our Customer Care number above or call 1800 800 521 outside business hours.
Would you like to give us some feedback or just want to ask a question?
If you need some help or would like to send us feedback please email us at firstname.lastname@example.org
Do you have some mail you’d like to send us?
Pop it in the post addressed to:
Virgin Money Home Loans
GPO Box 4294
SYDNEY, NSW 2001
Having trouble logging in to your online account?