Citibank is part of Citi, one of the world's largest financial services organisations. Citibank commenced consumer operations in Australia in 1985 when it was the first foreign bank to be granted a banking licence.
By combining local expertise with the strength of Citibank's worldwide consumer banking network, they offer one of the world's leading range of financial services including credit cards, deposit accounts, mortgages, foreign currency deposits and investments as well as insurance and charge cards.
In September 2009, we announced a partnership with Citibank Australia to deliver a full range of Virgin-branded banking products to the local market, giving Australians more choice in their everyday banking needs.
The strength and security of Citibank, combined with its expertise in credit card partnerships, will help us give our customers a genuine banking alternative.
Velocity is the global frequent flyer program of Virgin Australia, providing members with many easy, everyday ways to earn Velocity Points and enjoy fantastic rewards sooner. Not only can members earn Points by flying with Virgin Australia and Velocity's international airline partners, the program also offers a diverse range of travel and non-travel partners allowing members to earn Points on everyday purchases. Members can then redeem Points for flights to over 500 destinations worldwide, as well as other rewards including flight upgrades, hotel accommodation, car hire, and retail products at over 150 online stores.
Auto & General
Our policies are underwritten by Auto & General Insurance Company Limited, an Australian Insurer authorised to conduct insurance business in Australia by the Australian Prudential Regulatory Authority (APRA). Auto & General Insurance Company Limited is a member of the Insurance Council of Australia and participates in the Insurance Code of Practice.
Virgin Money has teamed up with Auto & General Services Pty Ltd (AGS) to offer you car insurance with a range of flexible options and very competitive rates. AGS administers your policy on behalf of your insurer and is a related company of theirs. AGS holds an Australian Financial Services License and participates in the General Insurance Code of Practice.
Allianz Global Assistance
Allianz Global Assistance is Australia's leading provider of travel insurance and emergency assistance. Their travel insurance offers specialist emergency medical assistance as the core, fundamental benefit.
In Australia, Allianz Global Assistance have a specialist team of doctors, registered nurses, case managers and support personnel who are available to help 24 hours a day, seven days a week. Worldwide, they have more than 500 doctors and medically qualified employees supported by an international network of 400,000 high-quality, certified service providers and 180 international correspondents.
They have an established global network of over 1600 medical specialists, including air ambulance services. And their care extends beyond travellers to their families who often need just as much care and assistance.
Allianz Global Assistance help with:
- emergency medical evacuation and repatriation home
- assessing and managing medical care while overseas
- providing assistance with travel and accommodation
- locating the nearest embassy or consulate
- accessing interpreters in non-English speaking hospitals
- placing a guarantee of payment for hospital expenses/medical bills
- relaying messages to family members and employers.
Virgin Life Insurance is underwritten by TAL Life Limited. TAL (formerly known as TOWER) is the largest life insurance specialist in Australia. TAL protects the financial security of close to 2.5 million Australians with a wide range of products including term life insurance, income protection, funeral and critical illness plans.
In February 2011, Virgin Money and TAL joined forces to launch Virgin Life Insurance in Australia. The partnership between Virgin Money and TAL brings together two companies who are committed to tackling underinsurance in Australia by providing simple, affordable and accessible life insurance for Australian families.
Mercer is the world’s #1 global super administrator 5 years running.
Mercer has provided superannuation-related services to Australians for over 40 years. For the fifth year in a row in 2015, Mercer was named the World’s Best Provider of Pension Plan Administration Services by Global Finance magazine; the global award is another indicator for Australian superannuation funds that they are set to benefit from ongoing global and local innovation in customer administration services, says the world class provider.
Mercer provides administration services for Virgin Super, which includes the provision of our Customer Care Team.