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Contact Us - Virgin Saver
This page gives you contact info for our Virgin Saver account. There’s also our FAQ section that may help answer a question or two.
If you’d like to open a Virgin Saver, this account can only be applied for online so head to our online application form here.
Need to talk to someone?
The Virgin Saver account is designed to be managed online so if you’d like to make a change or get up to date information regarding your account please log into your Virgin Money Online account where you’ve got full access to your account 24 hours a day, seven days a week.
If you have a general enquiry regarding our Virgin Saver account, call our Customer Care Team on 13 37 39, they’re available 24/7. If you’re not in Australia, call +61 2 8288 2222.
Want to make a Cheque Deposit to your Virgin Saver? Do you need to send us a completed form or general Virgin Saver correspondence?
Pop them in the post addressed to:
PO Box 3483
Sydney, NSW 2001
This address is for Virgin Saver accounts only.
Would you like to give us some Feedback?
If you have an enquiry regarding your account please call our Customer Care Team on
13 37 39.
If you’d like to send us feedback on how we are going (good and bad) please email us at firstname.lastname@example.org and we’ll make sure it gets to the relevant area.
Before you send us an email, it’s important to note: For security reasons, NEVER include any personal information in your email such as account numbers, date of birth etc. Emails are not secure communications unless sent within your Virgin Money Online account.
Do you have a Complaint?
If you have a complaint regarding your account please call our Customer Care Team on
13 37 39 in the first instance as they may be able to assist you, or please write to:
Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001
Having trouble logging in to your online account?
Forgotten your User ID, Password or PIN?
We’re here to help.
Call our Customer Care Team on 13 37 39
Or +61 2 8288 2222 if you’re outside Australia.
For customers who are deaf or have a hearing/speech impairment
National Relay Service www.relayservice.com.au
Telephone Typewriter (TTY) Users –
call 133 677, request +61 2 8288 2313
Speak and Listen Users – call 1300 555 727, request +61 2 8288 2313
Internet Relay Users – Connect to the NRS website www.iprelay.com.au/call/index.aspx, request +61 2 8288 2313.
Terms & Conditions apply and are available by clicking here. As this is an online account we can only accept electronic deposits and cheques, and all withdrawals must be made to your nominated linked account. While there are no fees payable on your Virgin Saver Account whatsoever, fees may apply to your nominated linked account. Please check with the relevant financial institution where your nominated linked account is held. Any advice is of a general nature only. We haven’t taken into account your objectives, financial situation, or needs when preparing it. Before acting on this advice you should consider if it's appropriate for your situation. Details about our dispute resolution system can be found by clicking here.
Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver.
*3.75% p.a. variable ongoing rate applies to customers who take out a Virgin Saver product from 14 May 2012. For customers who opened a Virgin Saver product prior to 14 May 2012 a variable ongoing rate of 2.90% p.a. applies.
#Total balances of $250,000 or less will automatically access (fee free) the Australian Government Guarantee under the Financial Claims Scheme. As Citibank issues the Virgin Saver and is the registered ADI under the Financial Claims Scheme, the sum of all balances held in Virgin Saver and any other Citibank accounts will be covered by the Australian Government Guarantee up to a maximum of $250,000 per person. For more information go to www.apra.gov.au or call 1300 55 88 49.
+Please note that fees and other charges may apply on your Nominated Linked Account.
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