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Contact Us - Virgin Saver

This page gives you contact info for our Virgin Saver account. There’s also our FAQ section that may help answer a question or two.

Please note that we are no longer taking new applications for Virgin Saver accounts.
Existing Virgin Saver customers can manage their account online 24 hours a day, 7 days a week.

Existing customers

Our Customer Care Team is available
24 hours a day, 7 days a week
13 37 39
If you're calling from overseas +61 2 8288 2222
Email us your feedback or ask a question expert@virginmoney.com.au
To send a Cheque Deposit to your Virgin Saver
Virgin Money
PO Box 3483
Sydney NSW 2001
To send a written complaint
Virgin Money Customer
Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Accessibility services

National Relay Service relayservice.gov.au
Internet Relay Users iprelay website and
request +61 2 8288 8888
Telephone Typewriter (TTY) Users Call 133 677 and
request +61 2 8288 8888


Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver