Virgin Saver

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Contact Us - Virgin Saver

This page gives you contact info for our Virgin Saver account. There’s also our FAQ section that may help answer a question or two.

Note: the Virgin Saver account is designed to be managed online so if you'd like to make a change or get up to date information regarding your account please log into your Virgin Money Online account where you've got full access to your account 24 hours a day, 7 days a week.

Existing Customers

Need to talk to our Customer Care team?

They're available 24 hours a day, 7 days a week.

13 37 39

If you're calling from overseas.

+ 61 2 8288 2222

Would you like to give us some Feedback?

Before you send us an email it is important to note:
For security reasons, NEVER include any personal information in your email such as account numbers, date of birth etc. Emails are not secure communications unless sent within your Virgin Money Online account.

Need to send a Cheque Deposit to your Virgin Saver?

Virgin Money
PO Box 3483
Sydney NSW 2001

Need to send a written complaint

Virgin Money Customer
Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Services for customers who are deaf
or have a hearing/speech impairment

National Relay Service

Internet Relay Users

www.iprelay.com.au
/call/index.aspx

and request
+61 2 8288 2313

Telephone Typewriter (TTY) Users

Call 133 677
and request
+61 2 8288 2313.

Speak and Listen Users

Call1300 555 727
and request
+61 2 8288 2313

Print

Important information

Terms & Conditions apply and are available by clicking here. As this is an online account we can only accept electronic deposits and cheques, and all withdrawals must be made to your nominated linked account. While there are no fees payable on your Virgin Saver Account whatsoever, fees may apply to your nominated linked account. Please check with the relevant financial institution where your nominated linked account is held. Any advice is of a general nature only. We haven’t taken into account your objectives, financial situation, or needs when preparing it. Before acting on this advice you should consider if it's appropriate for your situation. Details about our dispute resolution system can be found by clicking here.

Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver.

*3.75% p.a. variable ongoing rate applies to customers who take out a Virgin Saver product from 14 May 2012. For customers who opened a Virgin Saver product prior to 14 May 2012 a variable ongoing rate of 2.90% p.a. applies.

#Total balances of $250,000 or less will automatically access (fee free) the Australian Government Guarantee under the Financial Claims Scheme. As Citibank issues the Virgin Saver and is the registered ADI under the Financial Claims Scheme, the sum of all balances held in Virgin Saver and any other Citibank accounts will be covered by the Australian Government Guarantee up to a maximum of $250,000 per person. For more information go to www.apra.gov.au or call 1300 55 88 49.

+Please note that fees and other charges may apply on your Nominated Linked Account.

Please note that to read our PDF forms you will need to have Adobe Reader installed on your computer.


Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver