Virgin Saver

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Contact Us - Virgin Saver

This page gives you contact info for our Virgin Saver account. There’s also our FAQ section that may help answer a question or two.

Note: the Virgin Saver account is designed to be managed online so if you'd like to make a change or get up to date information regarding your account please log into your Virgin Money Online account where you've got full access to your account 24 hours a day, 7 days a week.

Existing customers

Need to talk to our Customer Care team? 13 37 39
They're available 24 hours a day, 7 days a week.
If you're calling from overseas. +61 2 8288 2222
Would you like to give us some feedback?
Before you send us an email it is important to note:
For security reasons, never include any personal information in your email such as account numbers, date of birth etc. Emails are not secure communications unless sent within your Virgin Money Online account.
Need to send a Cheque Deposit to your Virgin Saver?
Virgin Money
PO Box 3483
Sydney NSW 2001
Need to send a written complaint
Virgin Money Customer
Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Services for customers who are deaf or have a hearing/speech impairment

National Relay Service
Internet Relay Users iprelay website and request +61 2 8288 2313
Telephone Typewriter (TTY) Users Call 133 677 and request +61 2 8288 2313
Speak and Listen Users Call 1300 555 727 and request +61 2 8288 2313


Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver