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Virgin Superannuation

Virgin Money is excited to be bringing a brand new superannuation product into the Australian market.

The new Virgin Money Super offering will offer improved benefits for customers, including:

  • a simplified product structure, with the current Virgin Super Essentials and Virgin Super Plus products combined into a single offering, called Virgin Money Super
  • an improved and more advanced LifeStage Tracker® option, with the aim of providing better investment outcomes. The new LifeStage Tracker will be the new MySuper option and replaces the existing LifeStage Tracker Balanced and LifeStage Tracker Aggressive options
  • a decrease in administration fees and investment fees across all investment options
  • a new, broader range of investment options
  • a brand new, mobile-friendly, state of the art online account to make managing your super even easier
  • access to personalised superannuation advice over the phone
  • an online tool that will search for your lost super and make it easier for you to consolidate from other funds.

The new product will be available for both individuals and business owners to join from 12 December.

Important information for existing customers

Significant Event Notices (SEN)
Notice date 28 October 2016
Nature of event or change Successor Fund Transfer (SFT) to the new superannuation fund, Virgin Money Super, a separate plan within Mercer Super Trust.
Impact of the change

The transfer will take place between 28 November 2016 and 12 December 2016. During this period, some of our services will be interrupted and members will not have access to their online account or be able to transact on their account (such as rolling money in, insurance or investment changes, personal contributions, general updates and general withdrawals).

Other impacts include:

  • Member numbers will change
  • Online account PINs/passwords will change
  • BPAY Customer Reference Number will change

All members' insurance cover and insurance premiums remain unchanged.

From mid-December, Virgin Money Super will be up and running and expected to deliver benefits for members including a simplified product structure, improved LifeStage Tracker® option, a decrease in administration and investment fees, access to personalised superannuation advice and a state of the art online account.

Detailed information relating to these changes can be found here.
Frequently asked questions (FAQs) can be found here.

Significant Event Notices (SEN)
Notice date 22 October 2015
Nature of event or change Transition to a new administrator, Mercer Outsourcing (Administrator) Pty Ltd (‘Mercer’) effective 1 December 2015.
Impact of the change All Virgin Super member accounts will be transferred to Mercer’s administration system and for a limited period, this will interrupt some of our services, including members’ ability to submit changes and requests (such as rolling money in, insurance or investment changes, general updates and withdrawals), processing of personal/employer contributions and access to Virgin Super online accounts.

From mid-December, Virgin Super will be up and running again. Members will be able to set up and access their new mobile-friendly online account and other improved services including a personal digital membership card, online rollover tool and more personalised service and basic financial advice.

Detailed information relating to these changes can be found here.
Frequently asked questions (FAQs) can be found here.

Prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395, AFSL 286869. Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153 is Trustee for Virgin Superannuation ABN 88 436 608 094 until 30 November 2016. Commencing 1 December, Virgin Money Super is a plan within the Mercer Super Trust ABN 19 905 422 981. Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533 AFSL 235906 is trustee of the Mercer Super Trust.