How to make an insurance claim

If you need to make an insurance claim, our Customer Care Team will be able to help you through this process. Call them on 1300 652 770 between 8am and 6pm, weekdays.

Important Information

• The Insurer must be informed in writing of any claim within 30 days of death or a member becoming disabled, or as soon as it is reasonably possible to do so;
• If notice is not received within the time specified, the benefit may be reduced or refused to the extent assessment of the claim is prejudiced;
• The member, or in the case of their death, their legal personal representative, will be sent claim forms within 7 days of receiving notice of a claim. The sending of claim forms does not constitute an admission of liability in respect of any claim lodged;
• For TPD and Income Protection claims, claim forms must be completed within 30 days of the member first becoming disabled or as soon as it is reasonably possible for the member to do so.
• Medical information and evidence will generally be requested to enable a claim to be assessed. During the course of a claim for TPD benefits or Income Protection, the member may be required to be interviewed.