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Managing Your Insurance

Being protected is important. For Aussie Residents aged 15-64, we’ve added Automatic Insurance cover* which includes pre-approved Death and Total and Permanent Disablement (TPD) Insurance based on your age. If you want more cover, you can top up your Life Insurance cover and/or add Income Protection. If you don't think you need Automatic Insurance, you can opt out of cover at any time via your online account under the 'Insurance' tab.

In this section we’ll tell you how to manage your Insurance options. For further information about insurance, please refer to the Insurance Guide or visit the Super Explained section on this website. You can also call our Customer Care Team on 1300 652 770 between 8am and 6pm EST, weekdays.


Being protected is important, that's why with Virgin Super we offer a range of insurance benefits. Through Virgin Super, Tailored Insurance cover allows you to choose and apply for the type and level of cover you're after:

  • Death only or Death and Total & Permanent Disablement Cover and/or;
  • Income Protection cover

Death
Provides a lump sum cash payment when you die or if you’re diagnosed with a terminal illness, meaning you’ll die within 12 months. We recommend if you haven’t done so already, that you inform us of your nominated beneficiaries for your super Fund.

Death and Total Permanent Disablement Cover
Provides a lump sum cash payment if you're permanently unable to work due to illness or injury. It’s important to know that you can only take up TPD with Death cover (i.e. not on a standalone basis).

Income Protection
If you're unable to work after a 90-day waiting period due to temporary illness or injury, Income Protection Insurance pays up to 75% of your salary, in monthly benefits.

Eligibility

Insurance Type Age and employment eligibility Maximum cover
Death cover[?]< Provides a lump sum cash payment when you die or if you’re diagnosed with a terminal illness, meaning you’ll die within 12 months. We recommend if you haven’t done so already, that you inform us of your nominated beneficiaries for your super Fund. If you're aged anywhere from and including 15 and up to 64. $5,000,000 lump sum
Total permanent disablement[?]<Provides a lump sum cash payment if you're permanently unable to work due to illness or injury. It’s important to know that you can only take up TPD with death cover (i.e. not on a standalone basis). If you’re aged from and including 15 and up to 64 and working either full time or at least 15 hours per week part time. $2,000,000 lump sum for total permanent disablement.
Income
protection
[?]<If you're unable to work after a 90-day waiting period due to temporary illness or injury, Income Protection Insurance pays up to 75% of your salary, in monthly benefits.
If you’re aged from and including 15 and up to 64 and working either full time or at least 15 hours per week part time. $30,000 per month or 75% of monthly salary (whichever is the lesser amount)

If you’d like to be insured complete and return the Tailored Insurance Application Form. For more information refer to the Insurance Guide.


If and when you need to make an Insurance claim, we’ll do our best to make sure the process is as easy as possible for you.

There are 3 steps to the process for you (or your personal legal representative):

  1. Notify us of your intent to claim as soon as possible, or no later than 30 days from the date of death or disability. If you notify us outside of this timeframe, the benefit may be reduced or refused. You’ll need to give us information on how and why the claim is required.
  2. Once we’ve received the notice of your potential claim, we’ll email you a claim form. You need to complete the claim form and return it to us as soon as possible, but no later than 30 days from the date of death or disability.
  3. Complete the claim form and provide evidence, as required by the Insurer to support your claim. Depending on the type of claim and the amount you are claiming, you’ll also need to co-operate if the Insurer requests that you undertake any additional medical assessments or vocational assessments.

       


For Automatic Insurance you can opt out (or opt in again) at any time via your online Super Account or by contacting our Customer Care Team on 1300 652 770.


To cancel all or part of your Tailored Insurance, just log into your online account and head to the ‘Insurance’ tab or contact our Customer Care Team on 1300 652 770.

Join Virgin Super

Contact us.

Call 1300 652 770

8am-6pm AEST,
Mon-Fri

 

 

It is very important to note that superannuation is a generally long term investment and that past performance is not indicative of future performance.

 

* Automatic Death & TPD cover for Australian residents aged 15-64 with our default insurance offering. Conditions and Exclusions (such as pre-existing medical conditions) apply. See the Virgin Super Insurance Guide for more information.

 

^ The Virgin Super Plus Administration Fee rate percentage is tiered and decreases for balances greater than $25,000 and $250,000. Other fees & costs apply, see the Product Disclosure Statement for further information.

 

+ SuperRatings award reflects a funds' value for money, and is awarded based on a rating system of investment, fees and service. SuperRatings does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria.

 

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don’t know your financial needs we can’t advise if Virgin Super will suit you. Please consider the Product Disclosure Statement and Financial Services Guide before making a decision about the product.

 

Prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395, AFSL 286869. Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153 is Trustee for Virgin Superannuation ABN 88 436 608 094. Virgin Superannuation ABN 88 436 608 094.