Financial Difficulty

Virgin Money understands that peoples' circumstances change; you may experience financial difficulties caused by unemployment, injury, illness, a natural disaster, or other unexpected impact on your household income and/or expenses. We’re here to support customers during these times.

If you are concerned about your financial position and feel that you are struggling or may struggle to meet your financial commitments, we may be able to assist you. This may include waiving the 32 days advance notice that you need to provide to access the funds in an account with the Lock Saver Feature enabled.

Contact us to apply for assistance

If you would like further information on how we may be able to assist you if you are experiencing financial difficulty in meeting your commitments or would like assistance with completing an application, please contact our Customer Assistance Team.

Contact our Customer Assistance Team

It's important that you contact us as soon as possible if you're experiencing financial difficulty. We are here to help.

Phone 1800 701 997
8.30am - 5pm Monday to Friday (AEST)
Mail Customer Assistance Team
GPO Box 898
Brisbane QLD

If you are not satisfied with the assistance provided, you can contact our Customer Relations team.