Malaysia Airlines

Travel insurance information for claims arising from Malaysia Airlines flight MH17

The following information concerns those affected by Malaysia Airlines flight MH17 on 18 July 2014.

Where to get help:

If you hold concerns for family and friends, please call DFAT’s 24-hour Consular Emergency Centre on +61 2 6261 3305 from overseas, or within Australia on 1300 555 135 (local call cost).

It is recommended you contact your travel agent or travel provider regarding your available options to alter your trip, if needed.

Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website
www.smarttraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether,
when and where to travel. It is recommended that you stay up-to-date with its destination specific travel.

Policy Coverage:

Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance. All claims will be assessed in accordance with the circumstances of the claim and all the terms and conditions of your policy.

Circumstances surrounding Malaysian Airlines flight MH17 are being closely monitored and as details surrounding this event are still being confirmed, however it is important to draw attention to some particular terms of the Virgin Travel Insurance policies, specifically that there is no provision of cover arising from any act of war, whether war is declared or not, or from any rebellion, revolution, insurrection or taking of power by the military.

Contact us

If you have any questions or queries, please call 24 hour Emergency Assistance on +61 7 3305 7499 – you can reverse charge the call.

For general policy or claims enquiries, please call 1800 134 419 – Monday to Friday during business hours.

Alternatively, refer to our full list of emergency contact details whilst travelling.