If you need extra help and support, please refer to TAL Life, the insurer, for more information about their support options, including their financial hardship and domestic and family violence policies.
Find important information and answers to frequently asked life insurance questions.
PO Box 5054
South Melbourne VIC 3205
Mon to Fri 9am to 5.30pm (Sydney time)
GPO Box 5380
Sydney NSW 2001
Need additional support?
Translation Services
For our non – English speaking customers, we offer a free Translation and Interpretive (TIS) service through the Australian Government.
This can be accessed by calling TIS on 131 450. TIS will organise a translator for the language you require, then they will call us. Virgin Life Insurance will accept the full cost of the translation service.
Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your Virgin Life Insurance Customer Service Representative or Claims Case Manager.
National Relay Service
We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.
To access a Virgin Life Insurance telephone number:
- TTY (Text Telephone) users - phone 133 677 then provide the Virgin Life Insurance phone number you wish to contact
- Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then provide the phone number you wish to contact
- Internet relay users - visit the National Relay Service website, http://relayservice.gov.au/making-a-call/ and provide the phone number you wish to contact.