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Here you'll find useful information to assist you with your application plus links to complete an unfinished application, submit your supporting documents or track the status of your application.

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Talk to someone regarding your application

Give our Applications Team a call on 1300 335 213, they're available Monday to Friday from 8am to 8pm (Sydney time) and Saturday from 8:30am to 5:30pm (Sydney time). Be sure to have your 17 digit application reference number handy.

Send us your supporting documents

  • Scan and email your documents to us at applications@my.virginmoney.com.au.
    This in an unmanned email address and is for documents only.
  • Post to Virgin Money Cards, Reply Paid 1625, Sydney, NSW 2001

What documents can be provided to support your application?

The below documents are those that are most commonly used - if you have these you’ll need to send us copies:

  • Current Driver’s licence (copy of front and back)
  • Medicare card
  • Most recent payslip, no more than 45 days old (all payslips from the last 2 months if you’re a casual or contracting employee)
  • Last two years’ Individual or Company Tax Returns if you’re self-employed
  • Last 3 months’ bank or Centrelink statements if you’re retired

If you don’t have the above documents there are alternatives. Please consider your employment type below, and select the documents that you have access to.

Permanent

You’ll need to provide ONE document per category.

Income/Employment Category
Please supply any ONE of the following options
  • Most recent computerised payslip, no more than 45 days old
  • Bank statement (in your name) from the last 3 months showing your regular income
  • Employment contract, signed by your employer (no more than 60 days old)
  • A letter from your employer confirming your current employment, length of employment and gross income details (should be signed by your employer and be less than 30 days old)
  • Your most recent Individual Tax Return (less than 15 months old)
  • Your most recent PAYE Payment Summary (less than 15 months old)
Address Category
Please supply any ONE of the following options
  • Current Driver’s licence (copy of front and back)
  • A utility bill in your name, with your current address (under 90 days old)
  • A current year council rate notice in your name, with your current address
  • A bank statement with your current address (under 30 days old)
  • A Tenancy Agreement, under 3 months old (prepared by a real estate agent, and not handwritten)
  • A Welcome letter from an Energy or Water Company (under 90 days old, confirming your name, address and account number)
  • A Proof of Age card (NSW, SA, NT and TAS only)
Residency Category
Please supply any ONE of the following options
  • Medicare card (Interim or Reciprocal Health Care Agreement Medicare Cards aren’t accepted)
  • Australian Passport
  • Australian Permanent Residency
  • Current Australian Defence Force photo ID

If you have documents showing other income this could also support your application. For example:

  • Investment income
  • Trust income
  • Dividend income
  • Rental property income
  • Centrelink Allowance/Benefits

Please note that calls may be made to your employer or accountant confirming income details and your employment status.

Casual

You’ll need to provide ONE document per category.

Income/Employment Category
Please supply any ONE of the following options
  • All payslips from the last 2 months
  • Employment contract, signed by your employer (no more than 60 days old)
  • A letter from your employer confirming your current employment, length of employment and income details (should be signed by your employer and be less than 30 days old)
  • Your most recent Individual Tax Return (less than 15 months old)
  • Your most recent PAYE Payment Summary (less than 15 months old)
Address Category
Please supply any ONE of the following options
  • Current Driver’s licence (copy of front and back)
  • A utility bill in your name, with your current address (under 90 days old)
  • A current year council rate notice in your name, with your current address
  • A bank statement with your current address (under 30 days old)
  • A Tenancy Agreement, under 3 months old (prepared by a real estate agent, and not handwritten)
  • A Welcome letter from an Energy or Water Company (under 90 days old, confirming your name, address and account number)
  • A Proof of Age card (NSW, SA, NT and TAS only)
Residency Category
Please supply any ONE of the following options
  • Medicare card (Interim or Reciprocal Health Care Agreement Medicare Cards aren’t accepted)
  • Australian Passport
  • Australian Permanent Residency
  • Current Australian Defence Force photo ID

If you have documents showing other income this could also support your application. For example:

  • Investment income
  • Trust income
  • Dividend income
  • Rental property income
  • Centrelink Allowance/Benefits

Please note that calls may be made to your employer or accountant confirming income details and your employment status.

Contractor

You’ll need to provide ONE document per category.

Income/Employment Category

Please supply your employment contract, signed by your employer.

PLUS any ONE of the following options

  • All payslips in the last 2 months
  • Your most recent Individual Tax Return (less than 15 months old)
  • Your most recent PAYE Payment Summary (less than 15 months old)
Address Category
Please supply any ONE of the following options
  • Current Driver’s licence (copy of front and back)
  • A utility bill in your name, with your current address (under 90 days old)
  • A current year council rate notice in your name, with your current address
  • A bank statement with your current address (under 30 days old)
  • A Tenancy Agreement, under 3 months old (prepared by a real estate agent, and not handwritten)
  • A Welcome letter from an Energy or Water Company (under 90 days old, confirming your name, address and account number)
  • A Proof of Age card (NSW, SA, NT and TAS only)
Residency Category
Please supply any ONE of the following options
  • Medicare card (Interim or Reciprocal Health Care Agreement Medicare Cards aren’t accepted)
  • Australian Passport
  • Australian Permanent Residency
  • Current Australian Defence Force photo ID

If you have documents showing other income this could also support your application. For example:

  • Investment income
  • Trust income
  • Dividend income
  • Rental property income
  • Centrelink Allowance/Benefits

Please note that calls may be made to your employer or accountant confirming income details and your employment status.

Self Employed

You’ll need to provide ONE document per category.

Income/Employment Category
Please supply any ONE of the following options
  • Two most recent years Individual or Company Tax Returns
  • Two years Business/Company Profit & Loss Statements
Address Category
Please supply any ONE of the following options
  • Current Driver’s licence (copy of front and back)
  • A utility bill in your name, with your current address (under 90 days old)
  • A current year council rate notice in your name, with your current address
  • A bank statement with your current address (under 30 days old)
  • A Tenancy Agreement, under 3 months old (prepared by a real estate agent, and not handwritten)
  • A Welcome letter from an Energy or Water Company (under 90 days old, confirming your name, address and account number)
  • A Proof of Age card (NSW, SA, NT and TAS only)
Residency Category
Please supply any ONE of the following options
  • Medicare card (Interim or Reciprocal Health Care Agreement Medicare Cards aren’t accepted)
  • Australian Passport
  • Australian Permanent Residency
  • Current Australian Defence Force photo ID

If you have documents showing other income this could also support your application. For example:

  • Investment income
  • Trust income
  • Dividend income
  • Rental property income
  • Centrelink Allowance/Benefits

Please note that calls may be made to your employer or accountant confirming income details and your employment status.

Retiree

You’ll need to provide ONE document per category.

Income/Employment Category
Please supply any ONE of the following options
  • A bank statement from the last 3 months showing regular Centrelink payments
  • An annual superannuation statement showing your pension amount
  • A letter from your superannuation fund/s confirming the amount you have invested and your likely pension amount
  • A letter from Centrelink showing your Permanent Government Pension amount
Address Category
Please supply any ONE of the following options
  • Current Driver’s licence (copy of front and back)
  • A utility bill in your name, with your current address (under 90 days old)
  • A current year council rate notice in your name, with your current address
  • A bank statement with your current address (under 30 days old)
  • A Tenancy Agreement, under 3 months old (prepared by a real estate agent, and not handwritten)
  • A Welcome letter from an Energy or Water Company (under 90 days old, confirming your name, address and account number)
  • A Proof of Age card (NSW, SA, NT and TAS only)
Residency Category
Please supply any ONE of the following options
  • Medicare card (Interim or Reciprocal Health Care Agreement Medicare Cards aren’t accepted)
  • Australian Passport
  • Australian Permanent Residency
  • Current Australian Defence Force photo ID

If you have documents showing other income this could also support your application. For example:

  • Investment income
  • Trust income
  • Dividend income
  • Rental property income
  • Centrelink Allowance/Benefits

Please note that calls may be made to your employer or accountant confirming income details and your employment status.

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