What are Remediation Refunds?
Remediation Refunds could be underpaid interest, incorrectly charged fees or compensation. If that's the case, we'd like to apologise for the error and make things right by paying these funds to the owner.
If we're fixing an error, we'll get in touch with you and provide you with a Remediation Refund.
Please fill out the simple form below and we will begin our investigation. If your claim is successful and you are owed a Remediation Refund, we'll arrange for the funds to be returned to you as soon as possible.
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What happens next?
If you have received a letter from BOQ directing you to complete a remediation refund enquiry, please select ‘REM’ in the Reference Type and input your Reference into the pre-populated field. The Group Customer Remediation Team will respond to your enquiry within 15 business days.
If you are making a general enquiry, please select ‘Other’ in the Reference Type. Group Customer Remediation will assess your claim and if you are identified as being owed a Remediation Refund, we may request proof of identity and account ownership evidence. These documents will be requested upon notification if your enquiry is successful within 15 business days.
How will this affect my tax return?
How does Virgin Money keep your data safe?
Keeping your data and finances safe from scams and fraud is our priority.
As a Virgin Money customer, you can be assured that our team is doing everything we can to keep you protected from fraud and scams.
Click here for further information and a list of frequently asked questions.