System operational
Planned Maintenance
Important Information
Unplanned Outage
Planned system maintenance to Virgin Money Online Hub on Saturday, 23 May.
We’re doing some maintenance to the Virgin Money Online Hub on Saturday, 23 May between 12:00am and 2:30am AEST, which will involve some interruption to our regular services.
Services you can’t access during the maintenance window:
- Virgin Money Online Hub – home loan account details.
Services you can access during the maintenance window:
- Virgin Money mobile app – transfers between accounts, balance checks, or account details.
- In store or online purchases with your debit and credit cards (including digital wallets).
- Withdraw funds from ATMs using debit cards.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
Planned system maintenance to Virgin Money on Tuesday, 26 May 2026.
Virgin Money is doing some maintenance on our digital banking systems which will involve some interruption to our regular services.
Our Virgin Money online banking services will be unavailable between 11:00pm Tuesday, 26 May 2026 to 2:00am Wednesday, 27 May 2026 AEST.
Services you can’t access during the maintenance window:
- Virgin Money mobile app
- Virgin Money Internet Banking
Services you can access during the maintenance window:
- In store or online purchases with your debit and credit cards (including digital wallets).
- Withdraw funds from ATMs using debit cards.
We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues.
The Virgin Money Online Hub has a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.
How do I print?
There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking.
How do I get my Customer Access Number?
- We’ve been getting in touch directly via email with information on how to log in.
How can I find the features I use most?
- For a list of help topics to help you navigate the new layout, visit the Home Loans Support & FAQs page.
We’ll keep this page updated with any additional information you need to know, so check back if you need support.
Scams and fraud alert: 4 April 2025
Virgin Money Super is aware of the current cyber security situation. We have not identified any activity impacting customers, employers or advisers. Recognising the seriousness of the current situation, the cybersecurity defence team together with the technology and operations teams of our trustee continue to monitor the situation.
Your safety matters to us so please read more on steps you can take to protect yourself from fraudsters and scammers on Mercer Super’s website - Security Tips for Your Super
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money.
- Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.
Contact us
Contact information
Including phone numbers & email addresses for general enquires, application support and claims.
In-app chat
If we are not available right away or it’s after hours, we’ll respond as soon as we’re back on deck.
Profile > Help & Support > Contact Us
Call us
If you need help with your Go, Boost Saver or Grow Saver accounts, give our team a call.
Operating hours
Monday to Friday: 8am – 8pm AEDT
Saturday: 9am – 5pm AEDT
(Excluding public holidays)