Why use Virgin Money Online Document Upload?
- Faster delivery of documents to us
- Documents are received securely online
- Submit your documents at a time that’s convenient for you
What documents are accepted via Document Upload?
The following request types and documents are currently accepted.
Note: If you have a request type that is not shown in the table, the appropriate method to return is provided directly on the form.
Request type
Documents Accepted
Application
- Upload pending documents to complete your application here
- All relevant supporting documents
Transaction dispute
- Completed Customer Investigation Request
- All relevant supporting documents
Transaction or Payment trace
- Signed written request with trace request details
- All relevant supporting documents
Authorised Person request
- Completed Appointment of Authorised Person form
- All relevant supporting documents
Collections
- Any document requested by the Collections team
Hardship assistance
- Completed Personal Financial Summary form
- Any document requested by the Hardship team
Direct Debit request
- Completed Direct Debit Auto Pay form signed by all relevant account holders
Unless you are completing your credit card application, do not upload personal identification documents such as a passport or driver's licence.
Your privacy is important to us. In order to maintain your privacy, please ensure that you only provide us with information and/or documentation that is necessary for us to process your request.
How to submit your documents
For request type other than credit card application.
- Print and complete the required form.
- Ensure all information on the form is completed and you have any supporting and relevant documents ready to submit.
- Scan or take a picture of the completed document, including any supporting documents.
- You can choose to take a picture with your phone if you do not have a scanner available.
- Please ensure the document image is clear.
- Some forms can be also completed online and saved as PDF.
- Sign on to your Virgin Money Online Account.
- Go to Services > Card Services > Document Upload.
Refer to the table above for documents accepted via Document Upload.
Other helpful information
Who can use document upload?
Document Upload is available for Virgin Money Credit Card account holders.
What document file types are accepted?
You can upload the following valid file types – PDF, DOC, JPEG (JPG) and PNG.
Is there a limit on the size of files?
Yes, each file will need to be below the maximum size of 6MB. You will be able to upload a maximum of 3 documents per request.
How long will my request take to complete?
The time needed to action your request will vary depending on the type of request. We will generally complete the requests within 2-4 business days.
Can I check the status of my request?
Yes, if you have made the request via Virgin Money Online. To check the status of your request, sign on to Virgin Money Online and go to Services > Card Services > Document Upload. The status of your requests will be shown in the Uploaded Documents section.