Extra protection before you send money
Confirmation of Payee (CoP) is a new safeguard being introduced across most of the Australian banking industry progressively throughout 2025.
It helps you make sure your money goes where it is intended by matching the account name, BSB and account number against the account details held by the recipient’s bank.
CoP is provided by Australian Payments Plus, the organisation behind other trusted services you already use, like BPAY® and eftpos ®
Confirmation of Payee (COP) will only be available for the Go Account, Boost Saver, Grow Saver, Lite Home Loan and Loaded Home Loan. If your account isn’t supported, refer to the FAQs to understand what this means.
What is it?
Confirmation of Payee (CoP) is an industry-wide name-checking service that helps make sure your money goes to the right person or business.
When you enter a payee’s account name, BSB and account number, the system checks these details against the receiving bank’s records.
CoP is part of a new set of safeguards being rolled out across most of the Australian banking industry to help protect customers from scams and mistaken payments.
You can also learn more at the Australian Payments Plus website
How do I activate it?
You don’t need to do anything. If your account is eligible, CoP performs a check and returns a result to you whenever you pay a new payee, add a new payee or update existing payee details in the Virgin Money app.
Make sure you’re using the latest version of the Virgin Money app so CoP can be performed automatically.
How it works
- When you pay a new payee, or add, or update a payee in the Virgin Money app, you’ll enter their account name, BSB and account number.
- CoP checks those details against data provided by the recipient’s bank.
You’ll then see one of the below results:
Match
The account is in the name of <account name>.
'The account details you entered match the name associated with this account.’
The account name and details match.
Close match
The account is in the name of <account name>
‘The account details you entered are associated with a different account name. It’s worth checking with the recipient before proceeding with the payment, as we may not be able to recover your money if the account details are incorrect.’
The details are similar, but not an exact match. This may be due to small differences such as abbreviations, initials or misspelling
No match
The account name entered does not match the account.
‘The account details you entered don’t match the name associated with this account. Please check the details, as we may not be able to recover your money if the account details are incorrect.’
The account details that have been entered do not match the bank details held by the payee's financial institution. You should stop and check the information you have been provided with the person or business requesting the payment using a known or publicly listed number before completing the transaction. If you are unsure or concerned the payment may be a scam, please get in touch with us before proceeding.
Account not active
This account is no longer active. Please check with the intended recipient.
This means that the account is closed, and the payment will not be able to proceed.
Please confirm the correct account details with the payee.
Unable to confirm
We could not confirm the account name match.
‘This may be due to a technical issue. You can still proceed with the payment, but we recommend checking the account details first, as we may not be able to recover your money if they are incorrect.’
We are unable to check the information you have provided. This means that the account name won't be matched, verified or checked with the BSB and account number. You can continue, but we recommend you confirm the details with the payee before proceeding. If you are unsure or concerned the payment may be a scam, please get in touch with us before proceeding.
No account found.
Please check with intended recipient.
‘This account might be new, account data may not be currently available, or the account may not exist. You can still proceed with the payment, but we’d recommend checking with the recipient first, as we may not be able to recover your money if the account details are incorrect.’
There is no account data available for the details provided. You can continue with the payment, but we recommend you confirm the details with the person or business requesting the payment using a known or publicly listed number before completing the transaction. If you are unsure or concerned the payment may be a scam, please get in touch with us before proceeding.
Why it matters
- More protection
By checking the account name before sending money to a BSB and account number, CoP helps to give you added confidence that your money is going where you intended.
- Helping avoid scams
Scammers often rely on customers not noticing incorrect account details. CoP makes this harder by flagging mismatches. By identifying when the account name does not match the intended payee, CoP makes it harder for scammers to use simple redirection tactics. This can reduce the likelihood of scams such as Business Email Compromise (BEC) and invoice redirection, where a name mismatch is a strong indicator of suspicious activity.
While CoP strengthens protections, it is not a complete solution – we still need your help. You should continue to use caution when making payments to new payees, including individuals and businesses. If you are unsure or concerned the payment may be a scam, please get in touch with us before proceeding.
- Helping avoid mistaken payments
Mistyped account details can cause money to be sent to the wrong person or business, and it can be difficult to recover. When you pay or add a new payee, or amend an existing payee, CoP will verify the account details against data provided by the recipient’s bank and show you the outcome. This can help you avoid making a mistaken payment.
Privacy
What safeguards are in place to protect my privacy?
When someone sends you a payment, the name on your account, as held by Virgin Money Australia will only be shown if the account name they enter is a match or close match. If the details they provide don’t match, your name won’t be displayed to protect your privacy.
- For Joint Accounts: Only the name(s) entered that are a match or very close match on a joint account will be shown to a person paying you. Any account names not entered will not be shown to protect your privacy.
- For Business Accounts receiving payments: The account name will be shown regardless of the outcome.
Where can I get more help?
If you’re unsure about a payment, get in touch before you go ahead. We’re here to help you bank safely and with confidence.
If we are not available right away or it’s after hours, we’ll respond as soon as we’re
back on deck.
Saturday: 9am – 5pm AEST
Learn more
Want more details? Check out our Confirmation of Payee FAQs for answers to common questions, including what to do if you get a ’No Match.’
If you want to learn more on how to stay safe from scams, check out our Fraud and Scam page for tips and support.
FAQs
- When does Confirmation of Payee check payment details?
- What information should I share when I want to receive a payment?
- Where can I find my account name?
- I’ve changed my name. How do I make sure Confirmation of Payee shows my new name?
- I am trying to pay someone, but I get a ‘No Match’. What should I do?
- Can I still make a payment if Confirmation of Payee says ‘No Match’ or ‘Close Match’?
- Someone is trying to pay me and they are getting a ‘No Match’. What should I do?
- Is Confirmation of Payee available across all account types?
- What does it mean if Confirmation of Payee is not available for my account?
- What should I do when a payee’s name contains special characters?
- Can I opt out of Confirmation of Payee?