Our dedicated Fraud and Scam Operations team helps protect customers against fraud and scams or recover funds if customers fall victim. This site is here to help make customers, their families or friends, or the general public, more aware about fraud and scams. You can read about different types of scams, how to protect yourself, latest alerts, and how to report any concerns.

If you are concerned that you or someone you know has fallen victim to fraud or scams, you can call our local Customer Contact Centre team on 13 81 51 (8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays).

External links


Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.

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IDCARE is a not-for-profit national identity and cyber support service. IDCARE supports, informs and responds to identity and cyber security concerns.

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Australian Cyber Security Centre

The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online.

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Australian Banking Association

The Australian Banking Association (ABA) is comprised of 22 banks from across Australia. ABA advocates for a strong, competitive and innovative banking industry that delivers excellent and equitable outcomes for customers.

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