System status

Important notice
 

31/03/25 4:15pm AEDT

We appreciate your patience as our teams work to correct a small number of transactions that declined, duplicated or haven’t yet been posted from Thursday, 27 March. We’re really sorry for any inconvenience this is causing.​

28/03/25 11:30am AEDT

Thank you for your patience as our teams worked to get services back up and running.

We're aware some transactions on your account may have been duplicated. We’re working to reverse these transactions as soon as possible. We can confirm your funds are safe and secure and we’re sorry for any inconvenience. 

27/03/25 2:15pm AEDT

We’re experiencing an issue that may be causing your Virgin Money card to decline. Our tech teams are working hard to get things back up and running. We’re sorry for any inconvenience this is causing. 

While this issue is ongoing: 

  • You may not be able to use your card or digital wallet to make payments in store or online
  • You may not be able to withdraw cash from ATMs

Thank you for your patience while we work to bring our card services back online. We’ll keep you updated here, so check back for more information.                                                                                                                                        
Transaction and Savings
  The Virgin Money mobile banking app is operational.                                                                                                                                              
Credit Cards
  Virgin Money Online (VMOL) and Credit Cards are all systems operational.                                                                                                
Home Loans
  The Virgin Money Online Hub is all systems operational.                                                                                                             
Virgin Money Online Hub
 

The Virgin Money Online Hub has a new look and feel. We’ve heard your feedback, and have a few tips to help you navigate the features, tools and functions you’re familiar with.

 How do I print?

There used to be a handy printer icon to streamline the process, and we’re working to get it back for you. In the meantime, click ‘file’ then ‘print’ in your browser window, ‘ctrl+p’ for Windows, or ‘Command-P’ for Mac to print receipts, transaction listings and other documents from Internet Banking.

How do I get my Customer Access Number?

  • We’ve been getting in touch directly via email with information on how to log in.

How can I find the features I use most?

We’ll keep this page updated with any additional information you need to know, so check back if you need support.                                                                                                   
Superannuation
  Customer Online Portal and Quicksuper is currently all systems operational.                                                                                                              
Stay scam aware
 

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

  • Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
  • Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from Virgin Money. 
  • Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
  • If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.