Frequently Asked Questions Help & Support

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Transaction & Savings

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Credit Cards

Find help on balance transfers, rates & fees, credit limits & managing your account.

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Home Loans

Find help on variable or fixed rates, LVR, repayments, offset, redraw, managing your account & The Hub.

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Home & Contents

Find information about insurance cover, managing a policy, claims & excess.

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Car Insurance

Find information on managing your policy, general cover & no claim discount.

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Life Insurance

Find information on claims, premiums, cover, bereavement support & insurance jargon.

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Income Protection

Find information on cover, the claims process & income protection jargon.

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Superannuation

Find help on USI or ABN information, accessing your account, investments & insurance.

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Travel Insurance

New travel insurance policies are no longer issued, effective 25 March 2020.

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Virgin Money Rewards

Find information on Virgin Money Rewards.

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