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Car Insurance

Find support, contact details & important information.

Your one-stop service station. We'll be by your side when you need us most. This page gives you contact info for our Virgin Car Insurance Teams.

Find important information and answers to frequently asked car insurance questions.

FAQ's & Support

Need Car Insurance?
Get a quote or purchase over the phone Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)	1800 887 707
Buy Virgin Car Insurance Price Saver online and get a 15% discount¹	Online quote form

Are you a Velocity Frequent Flyer member?
8am - 8pm Monday to Friday	13 18 75

Have a question about your policy?
Our Customer Care team is available Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)	1800 724 678
Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page.	Virgin Insurance Hub
Send us an email	virginenquiries@autogeneral.com.au
If you are overseas and need to speak with us	+617 3465 1981

Need to make a claim?
Manage your policy online 24 hours a day, 7 days a week	Virgin Insurance Hub
Give our Claims Team a call for assistance 24 hours a day, 7 days a week	1800 662 884

Roadside assistance
Get help Available 24 hours a day, 7 days a week	1800 788 692
Call to add it to your policy Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)	1800 724 678

Complaints relating to your Car Insurance
Would you like to lodge a complaint?	How to lodge a complaint relating to your Virgin Car Insurance

Before switching providers we recommend you compare all policy features and find out if cancellation fees apply. Approved applicants only.

As we don't know your financial needs we can't advise if this insurance will suit you. Please consider your needs and the Product Disclosure Statement (PDS), Target Market Determination (TMD), Financial Services Guide (FSG) and Premium, Excess and Discount Guide (PED) before making a decision to buy this product.

Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) ("AGS") arranges the insurance on behalf of Auto & General Insurance Company Ltd (ABN 42 111 586 353; AFSL 285571).

Virgin Home and Contents: Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG).
Virgin Car Insurance: Product Disclosure Statement (PDS) and Target Market Determination (TMD), Premium, Excess and Discount Guide (PED) and Financial Services Guide (FSG).
Virgin Car Insurance: Roadside Assistance Terms and Conditions.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don’t know your financial needs we can’t advise if our products will suit you. Terms, conditions, limits and exclusions apply. Please consider the relevant Product Disclosure Statement, Target Market Determination and/or Terms and Conditions available at virginmoney.com.au before making a decision about the product. Any discounts on both new and renewing policies only apply to the extent that any minimum premium isn't reached.

Insurances: Virgin Car Insurance and Virgin Home and Contents Insurance are promoted by Virgin Money (Australia) Pty Limited (“Virgin Money”) as the Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. Car, Home and Contents: Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411) arranges the insurance on behalf of the product issuer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571).

Things you need to know
1. Discount applies to first year's premium paid for new Virgin car insurance Price Saver purchase initiated online on or after 30 March 2017. The discount applies to Comprehensive, Third Party Property and Third Party Fire and Theft Car policies. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance. Discount applies only to the insurance portion of the premium before any fees, charges or levies that may apply. This may impact the full extent of the discount.
2. We will guarantee the quality of repairs authorised by us for as long as you own the car.
3. You will receive a full refund of the premium you paid if you cancel this policy within 21 days of the purchase date and have not made a claim.
4. See PDS for full details, terms and conditions
5. Figures represent average savings based on data provided to us by new customers who switched online to Virgin's Comprehensive Car Insurance between 01/09/2019 and 29/02/2020. Individual circumstances and policy terms may vary. Please compare for yourself.
6. Delivery charges advised upon ordering and varies by postcode. Offer available while stocks last. Valid for Virgin Money customers only. One Moet & Chandon Imperial per household. $204.96 savings applies to the reds case, worth $324.96. Retail prices are provided by the wineries. If a wine becomes unavailable, a similar wine of equal or greater value will be supplied. If you are unhappy with the substitute we’ll refund you. Order acceptance and the contract between you and us will only be formed on the dispatch to you of the product(s) ordered. Orders will not be accepted (nor will wine be delivered to) persons under the age of 18 years. We do not deliver to parcel lockers, and unfortunately due to rising delivery costs and current liquor laws are unable to deliver to the Northern Territory. Please see our full Terms and Conditions of Sale and Privacy Policy available here: www.virginwines.com.au/terms or call us on 1300 712 870. © 2020 Wine People Pty Ltd. LIQP770016550. Level 2, 407 Elizabeth Street, Surry Hills, NSW 2010. All rights reserved. You must be 18 years of age or over to order wine from this site. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18.
7. Awards
  
  Virgin Car Insurance won the Mozo Experts Choice Award for Exceptional Value, Car Insurance 2023. These awards recognise products in the top 10% of the market that deliver exceptional value and benefits to customers. Find out more at https://mozo.com.au/expertschoice/car-insurance
8. The quoted redemption fares are correct as at 17 December 2018 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way or return economy Reward Seat fare or Business Reward seat fare as specified, and must be booked on the Velocity website. Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Any taxes or fee components are not eligible for Points earn. A Virgin Australia Carrier Charge is payable per sector, per person, view more information here. Price may vary until ticketed. All payments made on the internet or on the phone via debit/credit card are subject to a payment surcharge between 0.6% to 1.3% of the total value of the card transaction (capped at $11 per passenger per booking). Add $40 or 5,200 Points per person for bookings made on the phone. A checked baggage allowance is included in your fare, view Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.
9. Virgin Car Insurance has been named a finalist in the Car Insurance Value Category in the 2019 & 2022 Finder Awards. Find out more at https://www.finder.com.au/finderawards.
11. The discounts apply to new Virgin Home and Contents Insurance Price Saver policies purchased online on or after 30 March 2017. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance. Discount applies only to the insurance portion of the premium before any fees, charges or levies that may apply. This may impact the full extent of the discount.
12. Offer of up to 10,000 Velocity Frequent Flyer Points (Velocity Points) is available to eligible customers who purchase a new Virgin Car Insurance comprehensive policy and have not previously received points or other acquisition offer for that same policy number (not available for renewals). This offer is valid for new policy purchases from 01 October 2024 – 31 January 2025 and is subject to change or removal at the discretion of Virgin Money. Offer is not valid to customers who purchased through Compare the Market, Choosi, iSelect, Finder, Infochoice, Canstar, Mozo or the Virgin Money app. A valid Velocity membership number must be provided at the time of application. If you’re not a Velocity member you can join Velocity for free. Maximum of 10,000 Velocity Points per policy (even if multiple cars are insured under a single policy). In order to receive the Points, the policy holder must be the main driver and their name must match the Velocity account name and membership number provided. Eligible policy holders will be entitled to up to 10,000 Velocity Points, subject to the following conditions: the policy holder will be entitled to 10,000 Velocity Points if the insurance is held for at least 65 days (credited to the eligible Velocity Account up to 90 days after the policy has been purchased); The Velocity Membership Terms and Conditions apply. The Velocity Membership Terms and Conditions apply. This offer cannot be used in conjunction with any other Virgin Money Car insurance offers, is not redeemable for cash and is not transferable.
13. Offer of 10,000 Velocity Frequent Flyer Points (Velocity Points) is available to eligible customers who purchase a new combined Virgin Home and Contents Insurance policy and have not previously received points for that same policy (not available for renewals). This offer is valid for new policy purchases from 01 October 2024 – 31 January 2025 and is subject to change or removal at the discretion of Virgin Money. Offer is not valid to customers who purchased through Compare the Market, Choosi, iSelect, Finder, Canstar, Infochoice, Mozo or the Virgin Money app. A valid Velocity membership number must be provided at the time of application. If you’re not a Velocity member you can join Velocity for free. Maximum of 10,000 Velocity Points per policy. In order to receive the Points, the policy holder’s name must match the Velocity name and account number provided. Eligible policy holders will be entitled to up to 10,000 Velocity Points, subject to the following conditions: the policy holder will be entitled to 10,000 Velocity Points if the insurance is held for at least 65 days (credited to the eligible Velocity Account up to 90 days after the policy has been purchased); The Velocity Membership Terms and Conditions apply.  The Velocity Membership Terms and Conditions apply. This offer cannot be used in conjunction with any other Virgin Money Home and Contents Insurance offers, is not redeemable for cash and is not transferrable.