Our door's always open. We don't want to leave you in the lurch. This page gives you contact info for our Virgin Home and Contents Insurance Teams.

Find important information and answers to frequently asked home & contents questions.

FAQ's & Support

Need Home and Contents Insurance?
Get a quote or purchase over the phone
Mon to Fri 8am to 10:30 pm, Sat 8am to 5pm (AEST)
1800 887 707
Get a quote online
Anytime!
Online quote form
Have a question about your policy?
Our Customer Care team is available
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)
1800 724 678
Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page. Virgin Insurance Hub
Send us an email virginenquiries@autogeneral.com.au
If you are overseas and need to speak with us +617 3465 1981
Are you a Velocity Frequent Flyer member?
8am - 8pm Monday to Friday 13 18 75
Need to make a claim?
Manage your policy online
24 hours a day, 7 days a week
Virgin Insurance Hub
Give our Claims Team a call for assistance
24 hours a day, 7 days a week
1800 662 884
Complaints relating to your Home and Contents Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Home and Contents Insurance