Important information

The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions. In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon.

If you purchased travel insurance from 18 March – 31 March AND haven’t travelled or otherwise utilised your policy you may eligible for a full refund on your Travel Insurance policy. Please refer to our FAQs for more information.

We’re here for you, so please check back regularly for trips planned for a later date.


If you’re hankering to hit the slopes, don’t leave home without our Snow Pack. From peak to piste, we’ll be there by your side and see you home.

Our Snow Pack includes cover for emergency rescue*^, equipment* and resort/piste closure*. It’s available for purchase with our Comprehensive, Domestic and Multi-Trip Plans by paying an additional premium when you purchase your policy.

*Sub-limits apply.
^You do not have cover under this section while travelling in Australia.

What's covered?
Benefit Single Limit
Emergency Rescue6 $100,0008
Own Snow Sport Equipment $2,0008
Snow Sport Equipment Hire $2,000
Snow Sport Pack $1,000
Piste Closure $1,0008
(up to $100 per day)
Bad Weather & Avalanche Closure $1,000
Funeral expenses incurred overseas or the cost of bringing your remains
back to your home (per person)

An excess of $500 in addition to any standard excess, applies for all claims under the Overseas Emergency Medical and Hospital Expenses section and the Cancellation section if you purchase this option and your claim arises directly or indirectly from your participation in snow sport activities. You cannot pay to remove this excess.

Important information

This is a summary only of the cover provided under the policy. Terms, conditions, limits and exclusions apply as set out in the PDS. All costs and expenses claimed must be reasonable. We will only pay for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened. You do not have cover under certain sections while travelling in Australia. Please refer to the Product Disclosure Statement for full details. In particular, please read the Pre-existing Medical Conditions section.

6  You do not have cover under these sections while travelling in Australia.

Where used, the term 'Unlimited' only means there is no capped dollar sum insured.

Sub-limits apply to particular types of losses or claims

If you have a Virgin Australia Velocity High Flyer card, you may already have travel insurance for international travel. Find out more or read the PDS.

What's not covered?

Because you're off on a ski trip – not a cruise, you need to make sure you have specific cover. It makes sense, after all. Put simply, your travel insurance policy won’t cover you for claims relating to snow-sport activities unless you’ve bought a Snow Pack.

You also need to be aware that if you make a claim in relation to any of the following, it won’t be covered under the Snow Pack:

  • Any off-piste or backcountry activities; bobsleighing; heli-skiing; ski acrobatics; ski or snowboard jumping; aerial skiing, and use of mechanised snowmobiles.
  • Outside the dates December 15 – March 31 in Northern Hemisphere resorts, and outside of June 15 – September 30 in Southern Hemisphere resorts. (Please note that this exclusion doesn’t apply to resorts open outside these timeframes with sufficient snow for normal skiing activities.)
  • Piste closure, bad-weather/avalanche closure in resorts without skiing facilities greater than 1,000 metres above sea level.

Please note that the Snow Pack doesn’t provide cover for permanent disability or personal liability claims that happen as result of your participation in snow-sport activities.

Other general exclusions also apply. You can find out all about them in our PDS.