Contact Us - Travel Insurance

Across the equator or closer to home? We’re there for you at any hour.

This page gives you all the contact info you need for Virgin Travel Insurance. If you're here after hours and need some help, visit our FAQs section.

Important information

The Australian Department of Foreign Affairs and Trade (DFAT) has upgraded their travel advice to Do Not Travel (Level 4) for all overseas destinations, as well as implementing domestic travel restrictions. In light of this, unfortunately we will no longer issue new travel insurance policies, effective 25 March 2020. Of course, we will closely monitor this situation and we hope to support you with your travel again soon.

If you purchased travel insurance from 18 March – 31 March AND haven’t travelled or otherwise utilised your policy you may eligible for a full refund on your Travel Insurance policy. Please refer to our FAQs for more information.

We’re here for you, so please check back regularly for trips planned for a later date.


Increased customer enquiries

We’re currently experiencing an increased volume of calls and waiting times may be higher than usual.
We encourage you to claim online and thank you for your patience.
If you are seeking up to date information about Coronavirus please visit Smart Traveller.

Have a question about your policy?
Our Customer Care Team is available
Mon to Fri 8am to 7pm, Sat 8am to 5pm (Sydney time)
1800 134 419
Send us an email
Need emergency help overseas?

If you need emergency assistance while travelling, call us any time – 24 hours, 7 days.

If you're in one of the countries listed on our emergency contact list, simply dial the number shown for that country.

View our list of emergency contact numbers by country

For all other countries,  dial reverse charge (collect) via the local operator  dial reverse charge (collect)
+61 7 3305 7499
Need to make a claim?
Our Claims Team is available
Mon to Fri 8am to 8pm, Sat 8am to 5pm (Sydney time)

1800 134 419

Press 2

Online Claims form
Please have your policy number handy
Submit your claim
To post supporting documents Virgin Travel Insurance
PO Box 162
Toowong QLD 4066
To fax supporting documents +61 7 3305 7028
Complaints relating to your Travel Insurance
Would you like to lodge a complaint? How to lodge a complaint relating to your Virgin Travel Insurance