Travel Insurance | Manage your policy

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Manage your policy

What can you do with the Virgin Travel Insurance Hub?

Download or email your policy documents, including Certificate of Insurance
Change your journey details, like destination or duration
Add additional options like Snow, Cruise or Adventure packs
Update your contact information or cancel your policy
Make a claim

All you need to access your policy online is your policy number, surname and date of birth.

See Product Disclosure Statement for terms, conditions, excesses, limits and exclusions that apply. This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. Please consider the Product Disclosure Statement and Financial Services Guide before deciding whether to buy this product. If you purchase a policy, Virgin Money receives a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product. View Privacy & Security information.

Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR 280884 (Virgin Money or we) arranges this insurance as authorised representative for Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance on behalf of the insurer, Allianz ‎Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Virgin Money does not provide any advice based on any consideration of your ‎objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement, available. If you purchase this insurance, Virgin Money will receive a commission that is a percentage of the ‎premium. Ask us for more details before we provide you with services.

Things you need to know
1. The 10% discount applies to new Virgin Travel Insurance policies purchased online using promo code MATESRATES. Offer valid until 31 October 2019, is subject to change or removal at the discretion of Virgin Money without notice and can’t be used in conjunction with any other Virgin Travel Insurance offer or discount (including the Virgin Money Credit Card discount).
2. The 10% discount applies to new Virgin Travel Insurance policies purchased online using promo code SOCIAL10. Offer valid until 31 December 2018, is subject to change or removal at the discretion of Virgin Money without notice and can’t be used in conjunction with any other Virgin Travel Insurance offer or discount (including the Virgin Money Credit Card discount).
3. Offer is open to Virgin Australia Velocity Flyer Card holders who purchase any Virgin Travel insurance policy from 11:50PM AEDT 13 March 2018 ending December 2018 with a Virgin Australia Velocity Flyer or High Flyer card. Eligible customers will earn 10 Bonus Velocity Points per $1 spent on Virgin Travel Insurance policies. Only the Primary credit card holder is eligible to earn Velocity Frequent Flyer Points. Points will be allocated to your Velocity Frequent Flyer Account at the end of the statement cycle that the Travel Insurance Policy was purchased. Points may not be allocated where the policy is cancelled or refunded. This offer is subject to change or removal at the discretion of Virgin Money. To earn and redeem Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions, as amended from time to time.
4. You do not have cover under these sections while travelling in Australia.
5. Where used, the term 'Unlimited' only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply as set out in the PDS. All costs and expenses claimed must be reasonable. We will only pay for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.
6. Sub-limits apply to particular types of losses or claims.
7. Where used, the term 'Unlimited' only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply as set out in the Product Disclosure Statement. All costs and expenses claimed must be reasonable. We will only pay for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.
8. The promotion commences at 12.00am (AEST) on Mon 1 July 2019 and closes at 11.59pm (AEST) on Wednesday 31 July 2019 (“Promotion Period)”. Entry is open to Australian residents aged 18 years+ who purchase Virgin Travel Insurance during the Promotion Period (“Entrants”). Entrants will be automatically entered into the Prize draw to win one of five $1,000 VISA pre-paid cards. The Prizes will be by a random electronic draw on Friday 9 August 2019. Winners will be notified via email and/or phone within two business days of the draw and their names published on the Virgin Money website and The Advertiser. For full promotion terms and conditions, visit www.virginmoney.com.au/products/insurance/travel-insurance/competition/WIN/competition-terms-conditions/
  
  Promoter: Virgin Money (Australia) Pty Ltd ABN 75 103 478 897 of Level 9, 126 Phillip St Sydney NSW 02 8222 8000. Lottery Permit Numbers NSW LTPS/19/33989, ACT TP 19/03164
9. The 10% discount applies to the initial premium for new Virgin Travel Insurance policies only (Comprehensive, Essential, Basic and Multi-Trip) when you enter the promo code SAVE10. Offer valid until 11:59PM AEDT 31 December 2019, is subject to change or removal at the discretion of Virgin Money without notice and can't be used in conjunction with any other Virgin Travel Insurance offer or discount (including the Virgin Money Credit Card discount). Discounts may not be applied to the premium for any optional covers.
10. The 15% discount applies to new Virgin Travel Insurance policies purchased online using promo code VIRGINFAMILY as an exclusive offer. Not available on policies purchased through online channels other than virginmoney.com.au/travel-insurance. Offer valid until 31 December 2020, is subject to change or removal at the discretion of Virgin Money without notice and can't be used in conjunction with any other Virgin Travel Insurance offer or discount (including the Virgin Money Credit Card discount).

MANAGING YOUR POLICY ONLINE IS EASY WITH THE VIRGIN TRAVEL INSURANCE HUB

Manage your policy

What can you do with the Virgin Travel Insurance Hub?