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Important Information

Please have a read of these important documents about Virgin Super and how your account operates.

Virgin Super Insurance Premiums
From 1 September 2016, insurance premiums will be reducing by an average of 14% for Death and TPD insurance and 5% reduction for Income Protection insurance cover.

OnePath has been Virgin Super's insurer since our launch in 2005. This long term relationship has enabled OnePath to lower our premiums and make them even more competitive.

Your level of insurance cover will not change. You will receive the same level of cover at a lower premium. The lower premiums will be reflected in your insurance transactions in your online account after 1 September 2016.

To review or update your insurance options, login to your online account and head to the insurance section.

Significant Event Notices (SEN)
Notice date 22 October 2015
Nature of event or change Transition to a new administrator, Mercer Outsourcing (Administrator) Pty Ltd (‘Mercer’) effective 1 December 2015.
Impact of the change All Virgin Super member accounts will be transferred to Mercer’s administration system and for a limited period, this will interrupt some of our services, including members’ ability to submit changes and requests (such as rolling money in, insurance or investment changes, general updates and withdrawals), processing of personal/employer contributions and access to Virgin Super online accounts.

From mid-December, Virgin Super will be up and running again. Members will be able to set up and access their new mobile-friendly online account and other improved services including a personal digital membership card, online rollover tool and more personalised service and basic financial advice.

Detailed information relating to these changes can be found here.
Frequently asked questions (FAQs) can be found here.

Important Documents
Virgin Super Product Disclosure Statement This is a summary of Virgin Super's important information that you should read in conjunction with the Virgin Super Member Guide before making a decision about investing your retirement savings with us.
Virgin Super Member Guide A very, very, very important document for you to read when considering Virgin Super as the place to invest your retirement savings. It's where we keep all the little details, including insurance information, and should be read in conjunction with the Virgin Super Product Disclosure Statement.
Joint Financial Service Guide Another important document which we are required to give you. This FSG is intended to help you understand who we are, how we work, our relationship with the Administrator, Mercer Outsourcing (Australia) Pty Ltd and the services we will provide you.
Insurance Guide Being protected is important, that’s why with Virgin Super we offer a range of insurance benefits. Please carefully read our Insurance Guide for full details.
MySuper Product Dashboard Information about the return, risk, and investment mix of the Virgin Super Essentials options.
Annual Reports Annual reports give you an overview of the previous financial years, including performance, legislative changes and what's happening here at Virgin Super.
Fee Definitions Official SIS Act definitions for each fee type.
List of service providers As the management and administration of a superannuation fund is highly specialised, Virgin Money works with specialist superannuation providers to bring you Virgin Super. You will find the list of providers here.


It is very important to note that superannuation is a generally long term investment and that past performance is not indicative of future performance.


* Automatic Death & TPD cover for Australian residents aged 15-64 with our default insurance offering. Conditions and Exclusions (such as pre-existing medical conditions) apply. See the Virgin Super Insurance Guide for more information.


^ The Virgin Super Plus Administration Fee rate percentage is tiered and decreases for balances greater than $25,000 and $250,000. Other fees & costs apply, see the Product Disclosure Statement for further information.


+ SuperRatings award reflects a funds' value for money, and is awarded based on a rating system of investment, fees and service. SuperRatings does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria.


This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don’t know your financial needs we can’t advise if Virgin Super will suit you. Please consider the Product Disclosure Statement and Financial Services Guide before making a decision about the product.


Prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395, AFSL 286869. Diversa Trustees Limited ABN 49 006 421 638, AFSL 235153 is Trustee for Virgin Superannuation ABN 88 436 608 094. Virgin Superannuation ABN 88 436 608 094.