Highlighted results for search term

How to Manage Your Super

Managing your super has never been easier. You can join Virgin Money Super and get access to your online account in 30 minutes. Easily search for and consolidate your super, check your super balance, view contributions, assess your investment performance and make changes to your investment mix all from within your online account.

How to switch to Virgin Money Super


  • Join online today. We’ll normally send your Virgin Money Super customer number within 30 minutes.
  • Follow the simple instructions to set up your online account
  • From your online account, use our consolidation tool to find all your super accounts and transfer them to your new Virgin Money Super account. Our consolidation tool will generally find all your accounts within minutes.
  • Complete and provide your employer with a super choice form
  • Start managing your money the way you want.

To get you settled, try our free specialist Helpline Advice Service. Our personalised superannuation advice can help you make decisions about your super, including the right investment mix and insurance options to consider.

Find out more about our Simple Super advice service.

Access your online account anywhere, any time

Login online from any device and you could make changes to your account, anywhere. We’ve put your key information on a single screen to enable you to transact online anytime, to ensure your super is working as hard as it should be.

Your online account will help you keep on top of your account activity, assist you to make simple decisions about your investments – including tips about what you might want to do next and a retirement planning tools to help you better plan for your future.

Check your balance or make a change to your investment mix on the bus ride home – all from your phone.

Login to your online account below.

Customer Login

Finding lost super


You may have super sitting somewhere you can’t quite put your finger on. Not to worry! You’ll have the ability to find and consolidate your lost super within your online account. Give us permission to search for your other super and we’ll do it all for you. Bring all your super accounts together in less than 10 minutes – no forms, no hassle.

To find and reclaim your lost super, login to your online account and use our super consolidation tool. In just a couple of minutes, you can find and consolidate all of your lost super accounts.


Combine your super to save


If you've had more than one job, chances are you'll have more than one superannuation account and you'll be paying multiple super fees.

Rolling over or transferring your existing superannuation funds to Virgin Money Super is simple. From your Virgin Money Super online account head to the ‘Rollovers‘ section and consolidate all of your super accounts into your new Virign Money Super account. No paperwork or hassle.


Change your investment mix anytime

Virgin Money Super is all about flexibility and choice. You can switch easily between our super investment options as much and as often as you want for free, all from your online account. Join Virign Money Super today and gain the freedom to control your future. Find out more about the benefits of switching your investment mix.

How to manage your insurance


Keeping track of your insurance is simple. You can do it from your online account, on any device, no matter where you are.

As your personal insurance needs change, you can opt out of Automatic Insurance cover at anytime, if you don’t think you need it, or tailor your insurance to ensure you have the right level of cover in place.

Just login to your online account and head to the 'Insurance' section to update your Insurance preferences. Alternatively, you can call our Customer Care team on 1300 652 770.

Simple Super Advice

If you need assistance in working out what type and what level of insurance is right for you get simple super advice from qualified financial advisers via our specialist Helpline Advice Service.

Our Helpline Advise Team can help you make decisions about which insurance option to choose. Call the team on 1300 652 770.

Find out more about our superannuation insurance offering.


Making contributions

One of the smartest ways to grow your super over the long term is to make regular contributions. There are many ways to make contributions, here’s a summary of them.


Employer SG Contributions

This is the compulsory payment made by your employer if you’re a permanent or contract employee. By law, the minimum superannuation guarantee (SG) contribution rate is 9.5% of your salary or wage payments.

To tell your employer that you’d like your 9.5% employer SG contributions paid into your Virgin Money Super account, download the Super Choice Form, sign it and pass it to your HR department.

Your employer usually needs to know the following information:

  • Our Fund name: Virgin Money Super
  • Our Australian Business Number (ABN): 19 905 422 981
  • Our Unique Superannuation Identifier (USI): 19905422981701
  • Your Virgin Money Super customer number

Voluntary Contributions

Making voluntary after tax contributions to your super could have a significant impact on your retirement savings. You can make after tax contributions at any time online via Bpay. Log in to your online account to check your Virgin Money Super BPAY® Customer Reference Number and BPAY® Biller Code under the ‘Contributions’ tab.

It is important you keep an eye on the contribution caps limits. For assistance on your contributions our Helpline Advise Team can help you make decisions about the right way to make contributions to your super.

Don’t forget that if you make after- tax contributions and earn less than $50,454 a year (for the 2015/16 year), the Australian Government may also contribute to your Super (up to certain dollar limits).

You can find our more on contributions by reading our comprehensive Contributions fact sheet.

Salary Sacrifice

To salary sacrifice, all you need to do is ask your employer if they will pay some of your gross salary into your super fund. Remember your salary sacrifice contributions aren’t treated as taxable income, so income tax is not payable on the amount paid to the super fund. Your Super fund however, will pay contributions tax on the contributions you make.

Spouse Contributions

Most couples can make contributions on behalf of each other. To receive a spouse contribution into your Virgin Money Super account you’ll need to provide your spouse with your Virgin Money Super BPAY® Customer Reference Number (CRN) and our BPAY® Biller Code. Note that your BPAY biller code for spousal contributions is different to your personal code. These details are available in your online super account, or you can contact our Customer Care team on 1300 652 770.


Managing your account


We’ve put your key information on a single screen and you can transact online anytime, on your phone, tablet or desktop, to ensure your super is working as hard as it should be.

Your new online account will help you keep on top of the activity in an easy to read timeline which outlines what has happened, and when.

What can you do from your online account?

  • Check your current super account balance and see how your Super is tracking
  • Change your investment mix
  • Check you super performance
  • Search for and consolidate your super
  • Find lost Super
  • Manage your insurance options
  • Update your contact details

Nominate a beneficiary

With Virgin Money Super you have three options to nominate a beneficiary.

Option 1: Binding nomination
A binding nomination gives you the power to determine who should receive your death benefit. If your nomination is valid, the Trustee must pay your death benefit in accordance with your nomination.

If your nomination isn’t valid, your death benefit will be paid to one or more of your dependants and/or your estate., at the Trustee’s discretion.

In order to be valid and binding:

  • Your nomination must be signed by you in front of 2 witnesses aged over 18 who aren’t beneficiaries, and delivered to us.
  • You can only nominate your dependants to receive your super benefit.
  • You’ll need to send us your completed and signed  Binding Death Benefit Nomination Form.

A valid nomination is effective for 3 years after the day it was signed, or last confirmed or amended by you We will send you a reminder when your binding beneficiary is expiring so you can keep it current at all times.

Option 2: Preferred (non-binding) nomination
By selecting this option, the Trustee will consider your preferred nomination, however the Trustee has the discretion to pay your death benefit (in proportions it determines) to any one or more of the dependants of your estate. You can update your preferred beneficiary nominations from your online account under the ‘Beneficiaries’ tab.

Option 3: No nomination
If you don’t make a nomination or you make an invalid binding nomination, your benefit will be paid to one or more of your dependants and/or your estate. This is at the Trustee’s discretion.

For more information on the nomination of beneficiaries, see the Beneficiaries fact sheet.

Get started now
with Virgin Money Super

Important stuff

The information above is intended as a guide only. If you are unsure about who you need to make contributions for we suggest you contact the ATO.

As an employer, it's important you fully understand your superannuation obligations as failure to meet these minimum requirements could mean financial penalties from the Government.

QuickSuper is a registered trademark and a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141. Westpac’s terms and conditions applicable to the QuickSuper service are available after your eligibility for the free clearing house service is assessed by Virgin Money Super.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don't know your financial needs we can’t advise if Virgin Money Super will suit you. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide and Financial Services Guide before making a decision about the product. For further information about the insurance options refer to the Insurance Guide.

The Superannuation Fees described on the Fees page apply from 12 December 2016. Here you'll find the official Superannuation Industry (Supervision) Act 1993 ('SIS Act') definition for each fee type.

While there are no contribution, withdrawal or switching fees, a buy/sell spread applies at a fund level when purchasing and selling units. Other fees and costs may apply such as insurance fees. These are retained by the fund and are not paid to Virgin Money or the Trustee. All fees are inclusive of Goods and Services Tax (GST) and net of Reduced Input Tax Credits (RITC).

Before you rollover or consolidate your superannuation, you should check to see if insurance or other benefits will be impacted or lost. Some funds may also charge withdrawal or exit fees.

It is very important to note that superannuation is generally a long term investment. Past investment performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a fund. It is very important to note that superannuation is a generally long term investment and that past performance is not indicative of future performance.

Prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869. Virgin Money Super is a plan in the Mercer Super Trust ABN 19 905 422 981. Virgin Money Super is issued by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533 AFSL 235906 as trustee of the Mercer Super Trust. For more information about Virgin Money Super, please refer to the PDS which is available free of charge on our website or by calling the Customer Care team on 1300 652 770.

Source: https://www.ato.gov.au/About-ATO/Research-and-statistics/In-detail/Super-statistics/Super-accounts-data/Super-accounts-data-overview/

SuperRatings award reflects a funds' value for money, and is awarded based on a rating system of investment, fees and service. SuperRatings does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria.

The amount shown is an estimate only of the Indirect Cost Ratio (ICR) generally expected to apply to these investments for 2016-2017 Financial Year.

Virgin Money Super’s fund returns shown above are net earnings and are calculated after the deduction of applicable taxes and costs. The results are current as at 31 January 2017. These results are provided by Virgin Money Super Asset consultants. It is very important to note that past performance is not indicative of future performance.

The median results are provided by SuperRatings and are current as at 30 June 2016 as a benchmark only. Virgin Money Super has not verified its accuracy so we can’t guarantee that it is correct, and accept no liability for inaccuracies, errors or omissions.

Eligibility crtieria and fees apply. Aged 15-64 Death and Total and Permanent Disablity cover. Automatic Insurance cover is subject to Exclusions including Pre-Existing Medical Condition exclusion. This means that, you won’t be covered for any illness, injury, condition or related symptom that you were aware of or should have been aware of, or had a medical consultation for, were planning to have a medical consultation for, or should have had a medical consultation for in the two years prior to cover commencement. See the Virgin Money Super Insurance Guide for more information.

Automatic Death & TPD cover for Australian residents aged 15-64 with our default insurance offering. Conditions and Exclusions (such as pre-existing medical conditions) apply. See the Virgin Money Super Insurance Guide for more information.

The case studies shown are hypothetical and are not meant to illustrate the circumstances of any particular individual. All claims will be assessed in accordance with the policy terms. In the event of any inconsistency with other material, the insurance policy terms will prevail.
For further information regarding Virgin Money Super’s insurance cover, including terms, conditions and eligibility, please refer to the Insurance Guide which forms part of the Product Disclosure Statement (PDS). The PDS is also available free of charge by contacting Customer Services on 1300 652 770.
This information is of a general nature and has been prepared without taking account of your personal needs, financial circumstances or objectives. Before acting on this information, you should consider the appropriateness of the information, having regard to your needs, financial circumstances and objectives. You should read the relevant Product Disclosure Statement available by calling 1300 652 770 and consider if this product is right for you before making a decision to acquire or continue to hold the product.