Contact us

General enquiries {colspan-2 text-center}

The easiest and most secure way to contact our team is to use the secure chat feature within the Virgin Money mobile app.

Head to:
Profile > Help & Support > Contact Us

If you really do need to talk to us, our team is available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

13 81 51 or
+61 7 3022 5430

To report your debit card lost or stolen 24 x 7

The fast and easy way to report your debit card lost or stolen is by using your Virgin Money app, head to the card management or help and support screens and you can do it all from there, including ordering your new card

13 81 51 or
+61 7 3033 5058

Don’t recognise a transaction, our team is available 8am to 8pm Monday-Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

13 81 51 or
+61 7 3033 5059

Feedback or complaints relating to your Virgin Money account {colspan-2 text-center hero-cell}

Would you like to send us some feedback?

For existing customer please use secure chat within your mobile app

Would you like to lodge a complaint?

How to lodge a complaint relating to your Virgin Money account

Accessibility services{colspan-2 text-center hero-cell}

For customers who have hearing and/or speech impairments to make and receive phone calls, or who may have difficulty speaking English, we can be contacted through the National Relay Service. {colspan-2 text-center}

Internet Relay Users

iprelay website

and request

07 3022 5430

Telephone Typewriter (TTY) Users

Call 13 36 77

and request

07 3022 5430

Customers who have difficulties understanding written or spoken English

Language, Translation and Interpreting services website
www.tisnational.gov.au

OR

Call 1800 131 450

and request

07 3022 5430

Customer detail verification{colspan-2 text-center hero-cell}

I’ve been contacted by Virgin Money. How do I know it’s genuine?

At Virgin Money, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with regulatory requirements, Virgin Money is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.

If you've received a call, email or SMS about this please confirm or update your details now using one of the given options.

• Send a secure email via internet banking
• Confirm your identity using online identity verification

Visit our support page for more information.

Call 1300 723 496or
+61 7 3022 5422 if overseas

Monday–Friday 8.30am–5:00pm AEST, excluding national public holidays.

Existing customers {colspan-2 text-center}

Our Customer Care Team is available
24 hours a day, 7 days a week

If you're calling from overseas

Email us your feedback or ask a question

To send a written complaint

Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001

Accessibility services {colspan-2 text-center hero-cell}

National Relay Service

Internet Relay Users

iprelay website and
request +61 2 8288 8888

Telephone Typewriter (TTY) Users

Call 133 677 and
request +61 2 8288 8888