Contact Us - Home & Contents Insurance

Find support, contact details & important information.

This information relates to Virgin Home and Contents Insurance policies issued by Auto and General Insurance Company Ltd purchased before 2 October 2025.

Our door's always open. We don't want to leave you in the lurch. This page gives you contact info for our Virgin Home and Contents Insurance Teams.

Find important information and answers to frequently asked home & contents questions.

FAQ's & Support

Have a question about your policy?{colspan-2 text-center}

Our Customer Care team is available
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)

1800 724 678

Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page.

Virgin Insurance Hub

Send us an email

virginenquiries@autogeneral.com.au

If you are overseas and need to speak with us

+617 3465 1981

Need to make a claim?{colspan-2 text-center}

Manage your policy online
24 hours a day, 7 days a week

Virgin Insurance Hub

Give our Claims Team a call for assistance
24 hours a day, 7 days a week

1800 662 884

Complaints relating to your Home and Contents Insurance{colspan-2 text-center}

Would you like to lodge a complaint?

How to lodge a complaint relating to your Virgin Home and Contents Insurance

Are you a Velocity Frequent Flyer member?{colspan-2 text-center}

8am - 8pm Monday to Friday

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Contact Us - Home & Contents Insurance

This information relates to Virgin Home and Contents Insurance policies issued by Auto and General Insurance Company Ltd purchased before 2 October 2025.

Important stuff