This information relates to Virgin Home and Contents Insurance policies issued by Auto and General Insurance Company Ltd purchased before 2 October 2025.
Our door's always open. We don't want to leave you in the lurch. This page gives you contact info for our Virgin Home and Contents Insurance Teams.
Find important information and answers to frequently asked home & contents questions.
Our Customer Care team is available
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)
Mon to Fri 8am to 10:30pm, Sat 8am to 5pm (AEST)
Manage your policy online 24/7 or chat with our Customer Care team directly by clicking the red “Live Chat” button (when available) on the bottom right corner of your Insurance Hub login page.
Send us an email
If you are overseas and need to speak with us
Manage your policy online
24 hours a day, 7 days a week
24 hours a day, 7 days a week
Give our Claims Team a call for assistance
24 hours a day, 7 days a week
24 hours a day, 7 days a week
Would you like to lodge a complaint?
How to lodge a complaint relating to your Virgin Home and Contents Insurance
8am - 8pm Monday to Friday