HOME LOANS
CONTACT US
Find support, contact details & important information for your home loan.
Find important information and answers to frequently asked home loan questions.
If you’re experiencing problems with making calls or logging into your online accounts – check out our system status page to see if there is an outage that may be affecting you.
Reward Me home loan and
companion account.
Send us a message via the secure mailbox
in your online account.
Access your account online via the Hub.
Online: hub.virginmoney.com.au
Select option 1 then 5
(AEST)
Excluding public holidays.
Then select option 1 then 5
Saturday 8am – 5pm (AEST/AEDT)
Excluding public holidays.
Saturday 8am – 5pm (AEST/AEDT)
Excluding public holidays.
Excluding public holidays.
Excluding public holidays.
Then select option 1 then option 5
Saturday 8am – 5pm (AEST/AEDT)
Excluding public holidays.
GPO Box 898
Brisbane, 4001
Would you like to send us some feedback or lodge a complaint?
If you've received a call or email from the Client Lifecycle Team, please contact our dedicated team.
Monday - Friday 8:30am to 4:30pm (AEST).{colspan-2}
General enquiries
Monday to Friday 8am - 6pm
(AEST/AEDT)
Saturday 8am - 5pm
(AEST/AEDT)
Excluding public holidays.