Annual Flight Benefits Available

  Virgin Australia Velocity High Flyer Card Virgin Australia Velocity Flyer Card
$129 Virgin Australia Gift Voucher17    
Two Single Entry Virgin Australia domestic Lounge passes33    
Bonus Status Credits Benefit5    
 

Enjoy a $129 Virgin Australia Gift Voucher, each year17.

To unlock your benefit, simply make a retail purchase in the 2 months prior to requesting your voucher. Use your Virgin Australia Gift Voucher, provided as a Virgin Australia Travel Bank credit, when booking Virgin Australia flights on any fare type (including sale fares). You can redeem your voucher any time within 12 months of the issue date.

 

Here’s how you can take advantage of this great offer:

Step one to flight benefits

Check that you're eligible for the offer

  • You’re a primary Virgin Australia Velocity Flyer or High Flyer cardholder.
  • Your credit card has been activated.
  • 30 days has passed since your card approval date, or since your card approval anniversary date.
  • You’ve made at least one retail purchase on your card in the 2 months prior to requesting your voucher.
  • Your account is not in default or temporarily blocked.
  • You have not successfully requested a Gift Voucher in this anniversary period.
Step two to earn benefits

Ensure your details are up to date

  • Before you request your voucher, it’s important that the details you enter at the time of claiming it match the details in your credit card customer account.
  • If your details are not correct, your voucher request may be delayed while Velocity Frequent Flyer attempt to contact you to verify your information.
  • You can check or update your details by logging into Virgin Money Online or by calling the Customer Care Team on 13 37 39. If you change your details you will need to allow 10 days for the changes to take affect before you can request your Gift Voucher.
Step three, request a voucher

Request your Virgin Australia gift voucher

  • If you’re eligible and ready to request your voucher, simply go to virginmoney.com.au/giftvoucher to complete the request form.
  • You’ll receive an email from Virgin Australia to the email address connected to your Velocity account, that contains your Travel Bank account number and confirmation of the $129 credit within 10 business days.
  • If you do not already have a Virgin Australia Travel Bank account one will be set up for you. You will receive an email outlining your Travel Bank account number and login details. 
  • Book flights online at virginaustralia.com.au or call the Virgin Australia Guest Contact Centre on 13 67 89 (fees apply to phone bookings).
  • During the booking process, you will see the option to select Travel Bank as your payment type. You will be able to manually enter the credit amount you would like to put towards the booking total.
 
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Relax ‐ with two complimentary Virgin Australia domestic Lounge passes, each year33

Virgin Australia Velocity High Flyer Card customers are able to relax and enjoy some time out before your flight with two complimentary Single Entry Virgin Australia domestic Lounge passes. These passes will automatically appear in your Velocity account as an anniversary present from us each year (on the month you were originally approved for the card) and are valid until your next card anniversary.

 

Here’s how you can take advantage of this great offer:

Complimentary lounge pass

Find your Lounge passes

Each year after your card anniversary date, Virgin Australia Velocity High Flyer Card customers will have two complimentary Single Entry Virgin Australia domestic Lounge passes added to your online Velocity account. Here’s a screenshot of where you will see them within your Velocity account:

Lounge pass
Use a lounge pass

Using your complimentary Lounge passes

Simply arrive at a domestic Virgin Australia Lounge and have your Velocity Membership Number AND boarding pass handy. The team at the Lounge will quickly check your details and you’ll be able to relax until your flight.

Lounge pass

Check out the Terms & Conditions for full details.

Earn up to 100 Bonus Status Credits each year5

This one’s for the high flyers, rev up your rewards with up to 100 Bonus Status Credits each year designed to keep you on the move. Simply buy and fly on an Eligible Virgin Australia flight with your High Flyer Card and get rewarded with an additional 20% Bonus Status Credits against your Velocity Points earn.

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  • Q. What is the Virgin Australia Travel Bank?

    A. Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place.

  • Q. What are the benefits of Travel Bank?

    A. Virgin Australia Travel Bank allows you to:

    • Book eligible flights and holiday packages using your credits. Some exclusions apply, see the Travel Bank Terms and Conditions.
    • Pool your travel credits: every time you receive a travel credit you can combine your travel credits into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).
    • Manage your travel credits: an online login enables you to access your full account history and keep track of your travel credits.
  • Q. How to use Travel Bank credits?

    A. Your travel credits are valid for eligible bookings for 12 months from the date of issue, unless a shorter expiry is notified to you. There may be multiple travel credits in a Travel Bank with different expiry dates. Travel does not need to be completed by the applicable travel credit expiry date.

    You can check your Travel Bank balance and travel credit expiry dates at any time online or by logging into the Virgin Australia Business Portal if you are a Virgin Australia corporate customer.

    To book a flight using your travel credits, simply visit Virgin Australia or the Virgin Australia Business Portal if you are a corporate customer, and choose Travel Bank as your form of payment. To book a Virgin Australia Holidays’ package with travel credits, you will need to contact Virgin Australia Holidays on 13 15 16.

    Travel credits cannot be exchanged for cash and are non-transferrable to another person. However, you may use your travel credits to purchase an eligible flight or holiday package for another person.

    Travel credits are subject to the Travel Bank Terms and Conditions.

    Note: Travel Bank cannot be used as a form of payment towards Velocity Frequent Flyer Reward and Any Seat bookings.

  • Q. Why has Virgin Australia changed the flight voucher benefit offer?

    A. The value of the voucher benefit has not changed and remains at $129.00.

    Due to a change in Gift Voucher suppliers, the format of issued Flight Vouchers for requests from 21 May 2020 onwards will be in provided as a credit in a customer’s Travel Bank account that corresponds with their VFF ID.

  • Q. Who do I contact if I didn’t receive the email with the link to access my Travel Bank account?

    A. The creation of your account and crediting of your account will be confirmed by a Travel Bank Welcome Email, outlining your account number and login details.

    If you have not received this email, please contact Virgin Australia’s Guest Contact Centre on 13 67 89 if you are in Australia or visit www.virginaustralia.com/au/en/help/contact-us/ if calling from overseas.

  • Q. If I have more than $4,999 in Travel Bank credit – what happens to the $129 credit?

    A. The Travel Bank balance limit of $4,999 only applies to travel credits provided because of a booking cancellation or as compensation for a service failure.

    VA Gift Voucher credit of $129 is considered a Reward Travel Credit and is not impacted by the above $4,999 Travel Bank balance limit.

  • Q. Are there any exclusions or restrictions to what you can use the Travel Bank credit for?

    A. The following are not eligible for payment using Travel Bank credits on or after 21 May 2020 (and will not be considered Eligible Travel):

    • Unaccompanied Minor fees;
    • Animal in hold fees;
    • Business Class upgrade fees;
    • In-flight services;
    • Gift cards and gift vouchers, including Virgin Australia physical and electronic gift cards and Virgin Australia Holidays’ Mystery Break Gift Vouchers and AFL Travel Gift Vouchers;
    • Velocity Frequent Flyer Reward Seat or Any Seat bookings;
    • Eligible Travel bookings made by a travel agent;
    • Guest Contact Centre or service fees charged at the airport; and
    • Other ancillary products or services determined by Virgin Australia from time to time.

    Please see the Travel Bank Terms and Conditions for more information.

  • Q. Can you use the Travel bank credit towards your Lounge membership fees?

    A. No. Travel Bank credit cannot be used towards Lounge Membership fees.

    Please note: The voucher value provided in the prior PDF format issued to customers before 20 May 2020, were also not able to be used on annual lounge pass fees.

    Travel Bank credits can however be used towards the cost of single entry Lounge Passes for select locations in Australia subject to availability and can be pre-purchased online via Manage your Booking, the Virgin Australia App or by calling the Virgin Australia Lounge team. More information is available via the Virgin Australia website.

  • Q. Do I have to use all $129 of my credit on one flight?

    A. No. If there are any travel credits remaining in your Travel Bank after you make a booking, those travel credits can be used towards future Eligible Travel bookings until your Travel Bank balance reaches zero or the travel credits expire (whichever is earlier).

  • Q. What happens if you don’t use the full $129 credit?

    A. If there are any travel credits remaining in your Travel Bank after you make a booking, those travel credits can be used towards future Eligible Travel bookings until your Travel Bank balance reaches zero or the travel credits expire (whichever is earlier).

  • Q. When will my credit expire?

    A. Travel credits are valid for 12 months from the date of issue and will expire on the date that is 12 months from the original date of issue to your Travel Bank (Expiry Date). There may be multiple travel credits in a Travel Bank with different Expiry Dates.

    Travel credits provided in connection with a promotion may have a shorter expiry, in which case the Expiry Date for those travel credits will be the date notified to you by Virgin Australia.

    You must make an eligible travel booking using your travel credits on or before the Expiry Date. The booking can be for travel dates after the Expiry Date. 

  • Q. Can I use my Travel Bank credits to book travel beyond my credit expiry date?

    A. Yes. You must make an eligible travel booking using your travel credits on or before the Expiry Date. The booking can be for travel dates after the Expiry Date.

  • Q. How do I check my Travel Bank balance and credit expiry?

    A. You can check your Travel Bank balance and travel credit Expiry Dates at any time online at the Virgin Australia Travel Bank website or if you are a Virgin Australia corporate customer by logging into the Virgin Australia Business Portal. You will not be sent statements of transactions on your Travel Bank.