Flight benefits
Enjoy exclusive flight benefits each year when you're a Virgin Australia Velocity Flyer or High Flyer credit cardholder.
Annual flight benefits available
Enjoy a $129 Virgin Australia Gift Voucher, each year17.
To unlock your benefit, simply make a retail purchase in the 2 months prior to requesting your voucher. Use your Virgin Australia Gift Voucher, provided as a Virgin Australia Travel Bank credit, when booking Virgin Australia flights on any fare type (including sale fares). You can redeem your voucher any time within 12 months of the issue date.
Here’s how you can take advantage of this great offer
1. Check that you're eligible for the offer
2. Ensure your details are up to date
3. Request your Virgin Australia gift voucher
Relax with two complimentary Virgin Australia domestic Lounge passes, each year33
Virgin Australia Velocity High Flyer Card customers are able to relax and enjoy some time out before your flight with two complimentary Single Entry Virgin Australia domestic Lounge passes. These passes will automatically appear in your Velocity account as an anniversary present from us each year (on the month you were originally approved for the card) and are valid until your next card anniversary.
Here’s how you can take advantage of this great offer
1. Find your Lounge passes
Each year after your card anniversary date, Virgin Australia Velocity High Flyer Card customers will have two complimentary Single Entry Virgin Australia domestic Lounge passes added to your online Velocity account. Here’s a screenshot of where you will see them within your Velocity account:
2. Using your complimentary Lounge passes
Simply arrive at a domestic Virgin Australia Lounge and have your Velocity Membership Number AND boarding pass handy. The team at the Lounge will quickly check your details and you’ll be able to relax until your flight.
Check out the Terms & Conditions for full details.
Frequently asked questions
What is the Virgin Australia Travel Bank
What are the benefits of Travel Bank
Virgin Australia Travel Bank allows you to:
- Book eligible flights and holiday packages using your credits. Some exclusions apply, see the Travel Bank Terms and Conditions.
- Pool your travel credits: every time you receive a travel credit you can combine your travel credits into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).
- Manage your travel credits: an online login enables you to access your full account history and keep track of your travel credits.
How to use Travel Bank credits?
Your travel credits are valid for eligible bookings for 12 months from the date of issue, unless a shorter expiry is notified to you. There may be multiple travel credits in a Travel Bank with different expiry dates. Travel does not need to be completed by the applicable travel credit expiry date.
You can check your Travel Bank balance and travel credit expiry dates at any time online or by logging into the Virgin Australia Business Portal if you are a Virgin Australia corporate customer.
To book a flight using your travel credits, simply visit Virgin Australia or the Virgin Australia Business Portal if you are a corporate customer, and choose Travel Bank as your form of payment. To book a Virgin Australia Holidays’ package with travel credits, you will need to contact Virgin Australia Holidays on 13 15 16.
Travel credits cannot be exchanged for cash and are non-transferrable to another person. However, you may use your travel credits to purchase an eligible flight or holiday package for another person.
Travel credits are subject to the Travel Bank Terms and Conditions.
Note: Travel Bank cannot be used as a form of payment towards Velocity Frequent Flyer Reward and Any Seat bookings.
Why has Virgin Australia changed the flight voucher benefit offer?
The value of the voucher benefit has not changed and remains at $129.00.
Due to a change in Gift Voucher suppliers, the format of issued Flight Vouchers for requests from 21 May 2020 onwards will be in provided as a credit in a customer’s Travel Bank account that corresponds with their VFF ID.
Who do I contact if I didn't receive the email with the link to access my Travel Bank account?
The creation of your account and crediting of your account will be confirmed by a Travel Bank Welcome Email, outlining your account number and login details.
If you have not received this email, please contact Virgin Australia’s Guest Contact Centre on 13 67 89 if you are in Australia or visit www.virginaustralia.com/au/en/help/contact-us/ if calling from overseas.
If I have more than $4,999 in Travel Bank credit - what happens to the $129 credit?
The Travel Bank balance limit of $4,999 only applies to travel credits provided because of a booking cancellation or as compensation for a service failure.
VA Gift Voucher credit of $129 is considered a Reward Travel Credit and is not impacted by the above $4,999 Travel Bank balance limit.
Are there any exclusions or restrictions to what you can use the Travel Bank credit for?
The following are not eligible for payment using Travel Bank credits on or after 21 May 2020 (and will not be considered Eligible Travel):
- Unaccompanied Minor fees;
- Animal in hold fees;
- Business Class upgrade fees;
- In-flight services;
- Gift cards and gift vouchers, including Virgin Australia physical and electronic gift cards and Virgin Australia Holidays’ Mystery Break Gift Vouchers and AFL Travel Gift Vouchers;
- Velocity Frequent Flyer Reward Seat or Any Seat bookings;
- Eligible Travel bookings made by a travel agent;
- Guest Contact Centre or service fees charged at the airport; and
- Other ancillary products or services determined by Virgin Australia from time to time.
Please see the Travel Bank Terms and Conditions for more information.
Can you use the Travel Bank credit towards your Lounge membership fees?
Do I have to use all $129 of my credit on one flight?
What happens if you don't use the full $129 credit?
When will my credit expire?
Travel credits are valid for 12 months from the date of issue and will expire on the date that is 12 months from the original date of issue to your Travel Bank (Expiry Date). There may be multiple travel credits in a Travel Bank with different Expiry Dates.
Travel credits provided in connection with a promotion may have a shorter expiry, in which case the Expiry Date for those travel credits will be the date notified to you by Virgin Australia.
You must make an eligible travel booking using your travel credits on or before the Expiry Date. The booking can be for travel dates after the Expiry Date.
Can I use my Travel Bank credits to book travel beyond my credit expiry date?
How do I check my Travel Bank balance and credit expiry?
Useful links
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