General enquiries and Lost & stolen cards{colspan-2 hero-cell}

We’re available 8am to 8pm Monday–Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

If you are overseas, please call us on one of the numbers listed below.{colspan-2}

For customer service & Lost and Stolen cards

Existing Customers{colspan-2 hero-cell}

We’re available 8am to 8pm Monday–Friday, 9am to 5pm Saturday (AEST) and closed National Public Holidays.

If you are overseas, please call us on one of the numbers listed below.{colspan-2}

For customer service & Lost and Stolen cards

Experiencing Financial Hardship?
View more information on how we may be able to help.

To send us a secure email to discuss your account please send us a message via the secure mailbox in your online account

If you have a question regarding your credit card, such as 'how to make payments', 'what's our Bpay code' or 'how to change your card PIN', why not check our FAQs which may help answer a question or two.

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For help with missed payments, or if you think you might miss a credit card payment.

1300 223 297 Mon - Fri 8am - 8pm, Sat 9am – 1pm

For Indigenous Customer Support, particularly those living in remote locations, please contact our dedicated customer service line for Aboriginal and Torres Strait Islander customers.

1800 875 442 Mon - Fri 8am – 7pm

For specialised support if you’re experiencing a vulnerability, including domestic and family violence, elder or financial abuse, please contact our dedicated customer support team.

View our support page here to discover additional ways we can support you.

1300 318 057 Mon - Fri 8am - 7pm

Customer Due Diligence{colspan-2 hero-cell}

If you have received communication from us relating to Customer Due Diligence, it is important that you contact us.

1300 988 095

+61 3 8615 3099 (from overseas)

Mon – Fri 8am to 6pm and Sat 9am to 2pm (AEST/AEDT)

Feedback or complaints relating to your credit card{colspan-2 hero-cell}

Would you like to give us some feedback?

Would you like to lodge a complaint?

How to lodge a complaint
relating to your Credit Card

Accessibility Services{colspan-2 hero-cell}

National Relay Service

If you are Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:

Step 1

Contacting the NRS through your preferred call channel detailed on NRS call numbers and links.{external-link}

Step 2

Providing the NRS with our phone number 13 37 39 and they will assist you to speak with us.

Customers who have difficulties understanding written or spoken English

Learn how our interpreters can help you with information on our products and services.

At Virgin, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 13 37 39, and we can arrange for an interpreter to help you (subject to availability).