Visa benefits
With Visa, you have the confidence of worldwide recognition. Be it travelling, grocery shopping or eating out, your Visa is accepted at nearly 70 million merchant locations.
Visa services
What’s more Visa has a range of great services from entertainment to protection that are available with your Virgin Money Visa credit card.
Visa Offers + Perks
Experience exclusive offers, giveaways and benefits from all the things you’re into with Visa Offers + Perks.
Visit www.visa.com.au/offers{external-link} to sign up and get started.
Visa Concierge
Access your very own personal assistant with Visa Concierge14. You’ll be able to tap into first choice of seats to events, get help with booking flights, restaurants, and experiences. Visit Visa for more details{external-link}.
Visa Click to Pay
Online buying is evolving. Now when you see the Click to Pay icon at any site that accepts Visa, you can enjoy an easy, smart and secure checkout experience.
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Tap to Pay (Contactless)
Tap to pay provides consumers with a seamless, fast and secure experience at the point of sale.
Online shopping secured with Visa
Zero liability
Rest assured that when you shop with your card you’re protected against unauthorised use.
With Visa's Zero Liability{external-link}12 policy, you won’t be held responsible for fraudulent charges or unauthorised purchases made with your card or account information*. This means you can use your card to shop with total confidence, as you will always be protected against unauthorised use.
* Visa's Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Virgin Money cardholders should notify us of any unauthorised use as soon as possible. Please contact us on 13 37 39 for additional details.
Frequently asked questions
Visa payWave FAQ's
What is payWave?
How does payWave work?
Is payWave safe?
How do I know if I have Visa payWave technology?
Card security
How safe is my Card – do you offer complimentary Card security?
Very, and yes we do. Our Cards use Secure Chip technology which uses a microchip embedded in your Card to store your Card's data, keeping you safer against card fraud than your average magnetic stripe.
Our Security Guarantee ensures cover under a range of different circumstances, allowing you complete peace of mind at home and overseas, online and off.
Fraud Protection
If we detect any irregular transactions on your Account, we'll contact you even if you're overseas (if we have your contact details). All you need to do is call The Virgin Money Credit Cards Team on 13 37 39 and let us know your contact details before you travel.
Emergency Card Replacement
If your Card is lost or stolen, in most cases we can cancel and replace your Card within 48 hours in almost any location, for free.
Visa's Zero Liability Policy guarantee12
You are also covered by Visa's Zero Liability Policy guarantee, ensuring you won't be held responsible for fraudulent transactions made with your Card.
What is Visa Secure?
Visa Secure is a safer way to make online purchases with your Virgin Money Credit Card. It provides you, the cardholder, with an SMS Code to enter at checkout to authenticate the purchase and to ensure that only you may complete the transaction.
How does Visa Secure work?
When you’re shopping online at participating retailers (merchants that have signed up to Visa Secure) we may request you to enter an SMS Code before finalising your purchase. This SMS Code will be sent to your mobile phone and will provide us with confirmation that you are the person making the purchase on your card.
How can I be prepared for Visa Secure?
To continue shopping securely and without any inconvenience, make sure that we have your up-to-date contact details. We need your correct mobile number so that you can receive your SMS Code when making an online purchase.
- To update your mobile number, call us on 13 81 51, or +61 7 3022 5430 if you’re overseas.
- To check your contact details, log on to Virgin Money Internet banking at www.internetbanking.virginmoney.com.au .
Please note that if you have any additional cardholders they will need to call to update their mobile number.
For more information please see further Frequently Asked Questions.
What is Visa Checkout?
Useful links
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