Beautifully simple banking, designed for mobile, made for you

Easily track your spending

Track your spending, see upcoming bills and so much more.

Easy login

A new fast & easy login experience – including Face and Fingerprint ID.

Pay on the go

Pay on the go with Apple Pay36 and Samsung Pay37.

Do more with your card

From Card activation, PIN reset, reporting lost/stolen cards and profile management.

Set up your Virgin Money app in 2 easy steps

Download the App

Download the App from the App Store or from Google Play using the links below.

Get it on the App storeGet it on Google Play

Add your credit card

Open the app, select the Existing Customer option, enter your mobile number linked to your Virgin Money credit card and follow the prompts to add your credit card details.

If you need to make a BPAY payment, change your postal address or prefer to manage your credit card via a browser, you can register for Virgin Money Online, if you haven't already.


FAQs

  • Q. How do I link my credit card to the Virgin Money app?

    A. Download the Virgin Money app from the App Store or Google Play store, open the app, select the Existing customer option, enter your mobile number then complete the steps to add your credit card details.

    If you're an existing Go Transaction account and/or Boost & Grow Savings account customer, go to the account screen, select the + sign, select credit card and follow the steps.

  • Q. How do I download the Virgin Money app?

    A. Go to your App Store or Google Play Store and download the Virgin Money app.

  • Q. On which devices can I install the Virgin Money app?

    A. The app is designed and built for the following operating systems:

    • On Apple devices - iOS 12.0 or higher
    • On Android devices - Android 8.0 or high

    While the app is optimised for Android and Apple smartphone operating systems, it will still work on tablet devices.

    You can login to your account from multiple devices (smart phones, tablets with the operating systems noted above).

    You can have a maximum of 5 devices linked to your account so you may need to talk to our team to remove old devices if you’ve reached the maximum allowed.

  • Q. What if a phone, which has the Virgin Money app installed has been lost or stolen?

    A. The Virgin Money app can only be accessed by the use of your registered biometric or access code, so keep those safe.

    If anyone knows how to access your phone, call us on 13 81 51.

    Additionally, if you have Mobile Wallet (Samsung Pay or Apple Pay), please contact us immediately so we can suspend your access and avoid any fraudulent transactions.

  • Q. What is Virgin Money Online?

    A. Virgin Money Online is the internet banking portal that lets you access a wide range of services for your Virgin Money credit card account.

    To get started, Virgin Money credit card customers will need to register for a User ID and Password, go to my.virginmoney.com.au and click ‘REGISTER’. 

  • Q. What can I do in the Virgin Money app?

    A. You will have the ability to do the following things:

    • Activate your card and start using it immediately
    • Set up and change your card PIN for transactions and ATM withdrawals
    • Lock and Unlock your card temporarily in case you’ve misplaced your card
    • Replace damaged card or;
    • Report it lost/stolen to prevent unwanted transaction on your account
    • View your credit card statements
    • Check balances, payment due, available funds and transactions
    • Access the new personal financial management tool where you can better track your spend and view your spend categories
    • At this time BPAY payment isn’t available via the app. You'll need to make payment by logging into Virgin Money Online.

    For the complete range of account options, credit card customers can continue to access Virgin Money Online.

For more information on the mobile app and your online account, click here.